Hello there @passportandpixels ,

Thank you for reaching out to us.

I’m taking a look at your account and It’s currently active. You should have no issues sending your emails.

Is there a particular error you’re seeing when you try to send out your emails? If yes, can you send us a screenshot of this error message?

Also kindly send us the following:

• A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
• Copy and paste the information from MailPoet > Help > System Info.

Kindly blur/redact any sensitive information before sending your screenshots as this is a public forum.

Looking forward to hearing from you!

Hello again,

Thank you for getting back to us and sending over the screenshot we requested.

I’m taking a look at the error and I don’t recognise it.

Can you run a conflict test leaving only MailPoet active and seeing if the error notice continues to display? Here’s a guide to help: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

Also you can clear your websites cache to see if that will help.

Of course, feel free to reach out to us if you need any more help or have other questions and we’d be happy to help.

Hello there @beatxt ,

Thank you for reaching out to us.

Here’s a guide to help: https://kb.mailpoet.com/article/233-error-could-not-instantiate-mail-function-on-1and1-servers

I hope this helps.

Hello there @chattingwiththelightkeeper ,

We truly appreciate you taking the time to provide your candid review of MailPoet.

I’m pleased to inform you that we’ve recently undertaken a comprehensive project aimed at revising and updating our documentation. This initiative was specifically directed at enhancing clarity, ensuring currency with our latest plugin interface, and improving the overall user experience for both seasoned users and newcomers to WordPress.

Your Insight Matters:
In order to address the concerns you outlined directly, we would be grateful if you could share with us any specific areas or topics within our documentation that you found confusing. This will enable us to focus our efforts more effectively and make improvements where they are most needed.

Optimizing Mobile Responsiveness:
Regarding the mobile responsiveness of our forms, we acknowledge the importance this holds in today’s digital landscape. Although our forms are designed to be mobile-responsive, there are instances where the interaction with certain themes or custom settings may require additional adjustments.

Luckily, we offer a guide that provides custom CSS code to fine-tune the display of subscription forms on mobile devices. Your particular concern about forms not translating well to mobile can often be mitigated by adapting the styles as suggested in our guide: Adding Custom CSS to Your Website.

Personal Assistance:
If you did not already, I encourage you to reach out to our support team for any urgent issues or specific assistance. Our dedicated team is on stand by to guide you through the process, ensuring you get the most out of MailPoet.

Your satisfaction is important to us, and we are committed to making your experience a better one. We look forward to your response detailing specific documentation concerns, and we are here to provide any further assistance you may require.

Thank you for choosing MailPoet.

Hello there @nnmedia,

Thank you for reaching out to us.

To understand and resolve this issue effectively, we will need a bit more visual information. Could you please provide us with a screenshot of the duplicated checkboxes as they appear on the page?

Alternatively, if you could send us a direct link to your “Manage my subscription” page, that would also allow us to see the issue firsthand.

Once we have either the screenshot or the direct link, we’ll be able to take a closer look at what might be causing the duplicated privacy check boxes and guide you through the steps to resolve it.

Looking forward to hearing back from you.

Hello there Anna,

As you’ve guessed, using the “filter by segment” feature alone won’t completely solve the problem of ensuring subscribers receive only one email per posting event, tailored to their specific list preferences. Here’s a workaround that you can implement to ensure each subscriber receives exactly what they signed up for:

Step-by-step Workaround:

1. Categorize Your Posts:

• Ensure that every post you publish is categorized correctly according to the lists like “Music”, “News”, and “Styling”.

2. Create Post Notification for Each Category:

• Create a separate post notification for each category.
• When setting up the post notification, select the specific category related to that notification.
• For instance, one notification sends only posts categorized under “Music” to the “Music” list, another sends posts categorized under “News” to the “News” list, etc.

3. Use Subscriber Preferences for Further Filtering:

• On your subscription form, ensure subscribers can choose their preferred categories. Store this data as custom subscriber fields or use segmentations built through these preferences.

4. Schedule Notifications Depending on Posting Frequency:

• If you frequently post in all categories, schedule each category’s post notifications differently to spread them out across the week or month. This tactic avoids overwhelming subscribers with too much content all at once.

Additional Tips:

• Test Your Setup: Before going live with multiple notifications, send test emails to yourself or a set of test subscribers. This way, you can ensure that everything is set up correctly without errors.
• Subscriber Experience: Occasionally remind your subscribers that they can update their category preferences via their subscription settings. Providing control can help reduce unsubscribe rates and increase engagement.
• Monitoring and Adjusting: Keep an eye on your analytics to see how well different types of notifications perform. This data is crucial for refining your strategy over time.

By implementing these steps, you create a more dynamic and user-friendly experience that respects subscriber preferences and minimizes the risk of them receiving unwanted emails from categories they haven’t chosen. Although it requires a bit more initial setup, this tailored approach should significantly enhance reader satisfaction and engagement with your notifications.

If you need any more help setting this up or have any other questions, feel free to reach out. We’re here to help.

Hello there @gianpy81 ,

Thank you for reaching out to us.

Before we proceed with a deeper investigation, could you please clarify if these formatting changes are occurring across all email providers (such as Gmail, Outlook, Yahoo, etc.) or if they seem to be limited to specific ones? This information will help us pinpoint the cause more accurately.

Moreover, to aid us in further diagnosing the problem, we kindly request the following:

1. Send the Malfunctioning Email to Our Testing Address: Please send the email that isn’t rendering correctly to mailpoet@litmusemail.com. Ensure that you send it using MailPoet’s preview feature as outlined here: How to Check Your Newsletter Before Sending It. This will allow us to examine its rendering across different devices and email clients.
2. Share Visuals of the Issue: If possible, please attach screenshots showing how the email looks in the editor vs. how it looks when sent or previewed. This visual comparison will greatly aid in identifying the specific elements that are not rendering as expected.

Please reply to this email with the subject line of the email once you’ve sent it, along with any screenshots you are able to provide.

We appreciate your cooperation and patience as we work together to resolve this. In the meantime, here are a few general recommendations that might improve the rendering in some cases:

• Check for any conflicting CSS styles: Sometimes, custom CSS styles might interfere with the default MailPoet email styles, especially when previewed or opened in different email clients.

Looking forward to hearing back from you.