Hey there, @pixael! Thanks for contacting us. I’m happy to help you.
As I understand the issue only happens when using WPML, correct?
Have you reached out to their support? Since the issue only happens when using their plugin, we are not able to help with it and they would be more suited to assist you in figuring out what is happening 🙂
If the issue is also happening without using WPML, please let us know so we can assist you further.
Please let us know if there’s anything else we can do to help or if you have any questions.
Thanks for the screenshot and all the information.
I’m confused about why the credit card payment is working, but Apple Pay and Google Pay options are not.
Express checkouts work a bit differently, so it happens that something affects only them and causes issues, but we are going to help you figure out what is happening 🙂
Were you able to add a default simple product via the default WooCommerce interface and check if the express checkout buttons work for it? This is an important part of the troubleshooting process, to check if the issue happens when using a default Woo product.
Hey there, @reegz! Thanks for contacting us. I’m happy to help you.
Thank you for your detailed investigation.
I ran some tests on my website and was not able to replicate this issue.
Please note that by default, the orders with Pending Payment status are excluded from the Analytics. But you can change that on Analytics > Settings.
I tested, and if the Pending Payment status is not excluded, the orders I added with this status and without a payment method did show on my Analytics page.
As you can see in the screenshot below I had 4 orders today, 3 of them were manual orders, and 2 were set as Pending Payment.
And here’s my analytics page:
Can you please make sure the Pending Payment status is not excluded from the Analytics settings and check if the issue persists?
I checked the link you shared and got a Page Not Found error.
Can you please check it and share it again so we can take a look?
Can you also please share a screenshot of what you see on Products > Categories? Please make sure the category on the URL you sent is visible on the screenshot. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.
What other plugins have you tried to install with no success?
Have you reached out to the plugins’ support to check if the set up was correct?
Please note that in this forum we can only help with WooCommerce Core issues, so we are not able to assist with third-party plugins such as Bkash, and their support channel would be the best way to get help with it 🙂
Please let us know if there’s anything else we can do to help or if you have any questions.
For questions regarding your account, please create a new ticket on our support page. This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support
Per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!
Hey there, @yvesbertrand! Thanks for contacting us. I’m happy to help you.
I see you removed the website URL from the SSR, so I imagine you don’t want to share it here.
That’s ok, but are you able to create a staging site so we can help you investigate what is going on?
You can ask your host if they offer this service, or you can use WP Staging for quickly spinning up a new test site.
It would be helpful for us to be able to check the staging site with the issue of the check box not showing, while having Storefront as the theme and no other plugin besides WooCommerce. 🙂
Can you also please confirm if you are using the shortcode checkout or the block checkout?
Hey there, @renatekalnina! Thanks for contacting us. I’m happy to help you.
Have you tried accessing those pages from a different browser and internet connection?
Deactivated and reactivated all other plugins to ensure there is no conflict.
To confirm, you deactivated all plugins but WooCommerce and the issue still persisted, correct? When you did that, did you also switched to a default theme such as Storefront? If you haven’t done that, can you please try it?
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Hey there, @scotlandtravel! Thanks for contacting us. I’m happy to help you.
Can you please add a default simple product via the default WooCommerce interface and check if the express checkout buttons work for it?
Please note that both Google Pay and Apple Pay only show if some specific criteria is met.
Apple Pay only shows on Safari and you need to have Apple Wallet configured. Google Pay only works if you have Google Wallet configured on the browser you are visiting the website from.
Please let us know how it goes.
Looking forward to your reply.
Have a wonderful day!
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