Hi @pepamoreno
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Can you also send us a screenshot of the error that you are seeing and what steps you have taken before seeing the error.
Google+ made an announcement back in June they would be removing the count to streamline the social share button: https://plus.google.com/110610523830483756510/posts/Z1FfzduveUo
A Git issue has been logged with the StudioPress/Genesis developers to review the plugin.