Wrong item counts in almost all orders URGENT

  • Resolved hardyzbest

    (@hardyzbest)


    8 months, 4 weeks ago

    For about 6-10 days almost all confirmed orders get random numbers of ordered items. i.e. if I want to buy one “Kreatin Beutel” and buy it, I may see not one but three or four or 30…it’s completely random. Plus sometimes order metas pop in aswell.

    Already deactivated all plugins, tried a different theme, everything is up to date, currently using a clone of the live site, completely deleted all functions.php stuff.

    Already checked the database but nothings seems wrong, except that it was full due to the import_orders task. I deleted it and cleared around 2 GB. Is there any chance to somehow check the whole database redundant/broken entries?

    [EDIT]
    Duplicated a product but same error.

    • This topic was modified 8 months, 4 weeks ago by hardyzbest. Reason: better explanation
    • This topic was modified 8 months, 4 weeks ago by hardyzbest.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Saif

    (@babylon1999)

    8 months, 3 weeks ago

    Hello @hardyzbest,

    Thank you for reaching out!

    I tried to test order more than one product and up until the checkout page, the quantity is correct.


    Link to image: https://d.pr/i/J5ReYr

    not one but three or four or 30…it’s completely random. Plus sometimes order metas pop in aswell.

    Do you see this only on the order page? In other words, after the order has been placed?

    Could you also attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

    Moreover, please check if there are any fatal/plugin related error logs from WooCommerce > Status > Logs and choose from the drop-down menu the fatal-errors.log option.

    Look forward to hearing back from you.

Viewing 1 replies (of 1 total)
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