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Resolved forecastit
(@forecastit)

2 years, 10 months ago
I’ve run into an issue with WooCommerce on WordPress 5.8.1. On the site store.farmpride.com.au when a WordPress user attempts to log in the WordPress dashboard times out. I have found that a user will be successfully logged in and can access other parts of the WordPress backend but not the dashboard even if every plugin apart from WooCommerce has been deactivated. I’ve tried a couple of quick fixes but none have worked. What can I do to resolve this issue?
- This topic was modified 2 years, 10 months ago by forecastit.
The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Shannon
(@spva)

2 years, 10 months ago

Following, I’ve had the exact same issue for 3 days and have still not resolved it.
Plugin Support abwaita a11n
(@abwaita)

2 years, 10 months ago
Hi @forecastit,

We’d like to take a closer look at the issue here.

On the site store.farmpride.com.au when a WordPress user attempts to log in the WordPress dashboard times out
- Just to check, could you share with us the specific error shown on the resulting page? A screenshot will be good. I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this chat.
- Also, kindly check if there are any relevant error logs in WooCommerce → Status → Logs and share them with us.
I have found that a user will be successfully logged in and can access other parts of the WordPress backend but not the dashboard even if every plugin apart from WooCommerce has been deactivated.

By dashboard, are you referring to the my account page?

Good to see that you’re already trying to troubleshoot by disabling other plugins.

I would recommend doing the full conflict test, just to be thorough. It involves switching to a different theme and deactivating the plugins then checking if the issue persists. If it doesn’t, the theme and plugins are reactivated, one by one, checking which one causes the issue to reappear. Here’s the conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

* If nothing comes out of the conflict test, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Let us know how it goes.
Thanks.
Plugin Support abwaita a11n
(@abwaita)

2 years, 10 months ago

Hi @spva,

We’d like to check your case separately.

Could you kindly create a new thread sharing details about it here – https://wordpress.org/support/plugin/woocommerce/#new-topic-0?

Thanks.
Thread Starter forecastit
(@forecastit)

2 years, 10 months ago
The only error message generated was a time out error and no log files for the issue were generated.

I’ve resolved the issue by disabling the WooCommerce Dashboard Status using the following code I found here https://gist.github.com/RiaanKnoetze/1532254adbef7a08e0453cf65810dfa2
```
function remove_dashboard_widgets(){
// remove WooCommerce Dashboard Status
remove_meta_box( 'woocommerce_dashboard_status', 'dashboard', 'normal');    
}
add_action('wp_user_dashboard_setup', 'remove_dashboard_widgets', 20);
add_action('wp_dashboard_setup', 'remove_dashboard_widgets', 20);
```
Once the code snippet was added to the Themes function.php file the issue was resolved.
- This reply was modified 2 years, 10 months ago by forecastit.
- This reply was modified 2 years, 10 months ago by forecastit.
- This reply was modified 2 years, 10 months ago by forecastit.
- This reply was modified 2 years, 10 months ago by forecastit.
Dominiko
(@dom-verde)

2 years, 10 months ago

Experiencing the same issue here. The latest version of WooCommerce has made my entire WordPress admin backend inaccessible (500 Internal Server Error – Request Timeout This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.) Nothing created via the debug log and can’t access the WooCommerce Status section.

Attempted the above code in my functions.php file though unfortunately it doesn’t worked and my dashboard still can’t be accessed unless I deactivate WooCommerce, which is pretty useless for an ecommerce site.
Thread Starter forecastit
(@forecastit)

2 years, 10 months ago
@kevbot1 Just made a post that reminded me I did see an error email from WordPress talking about TimeInterval.php. I’d forgotten about it in my haste to get my client’s site working.

@kevbot1’s post https://wordpress.org/support/topic/wordpress-dash-timeout-and-e_error-caused-by-timeinterval-php/#post-14942799
- This reply was modified 2 years, 10 months ago by forecastit.
ob1tanobey
(@ob1tanobey)

2 years, 10 months ago

Just chiming in, the same problem here. Also, my product categories seem to have moved by themselves. It says the page has moved. This happened right after the woocommerce 5.7.1 update.

Thread Starter forecastit
(@forecastit)

2 years, 10 months ago

@kevbot1 has pointed me towards the log files and I’ve found the following critical errors.

`2021-10-06T02:15:40+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T02:16:21+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321</blockquote>

2021-10-06T02:50:28+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T02:52:48+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T02:54:09+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T02:56:25+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T02:56:51+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T02:57:13+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T03:11:10+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T03:11:13+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T03:14:54+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 322

2021-10-06T03:24:07+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T03:33:48+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T03:37:38+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 168

2021-10-06T03:40:50+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T04:47:25+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321

2021-10-06T05:27:33+00:00 CRITICAL Maximum execution time of 300 seconds exceeded in /home/farmprid/store.farmpride.com.au/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/TimeInterval.php on line 321`

Plugin Support Brad P. a11n
(@snaacks)

2 years, 10 months ago

Hi @forecastit

Thank you for providing those logs, I’d like to get a look at some of the site configuration information after looking over those.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply.

Once we get a look at that we may be able to make some suggestions to help with this issue.

Plugin Support Brad P. a11n
(@snaacks)

2 years, 10 months ago

Hi @ob1tanobey, @dom-verde,

We’d like to review your cases separately.

Could you kindly create new threads sharing details about it here – https://wordpress.org/support/plugin/woocommerce/#new-topic-0?

Thanks.

Viewing 10 replies - 1 through 10 (of 10 total)

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