Won’t Add To Cart

  • Resolved gazdog

    (@gazdog)


    5 days, 22 hours ago

    Hi I have a problem with products not being added to the cart when the add to cart button is clicked.

    If i turn off PPOM I can add this product to cart
    If I have PPOM turned on i can’t add to cart, the page just reloads with nothing in the basket and no notice.

    All other products that don’t use PPOM add to cart fine.

    I have deactivated ALL plugins except Hello Theme and PPOM – Add to cart failed
    Switched to Standard Theme with All plugins deactivated – Add To Cart failed

    Tested and chaged legacy settings – failed to fix problem
    Tested on all browsers – failed to fix the problem

    Rolled back from version: 32.0.22 to 32.0.21 and the problem still exists.

    From hours and hours of testing the problem appear to be in the PPOM plugin.

    We are not sure how long this has been a problem, my client was notified a few days ago but it could have existed for some time as only a few products use PPOM and most people just move on and don’t notify us about the problem.

    Any help would be greatly appreciated.

    Thanks in advance

    Gaz

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support AndreeaR

    (@andreearadacina21)

    5 days, 21 hours ago

    Hey @gazdog,

    Thank you for using PPOM!

    This issue has been already addressed and it is available in the latest version of the plugin – 32.0.23. Make sure you update and clear the cache.

    Let us know how it goes!

    Thread Starter gazdog

    (@gazdog)

    5 days, 21 hours ago

    Hi Andreea, thanks for your quick response.

    I have cleared all cache’s, browser and server and cannot see version 32.0.23 it says i have the latest at 32.0.21

    I have tried multiple browsers with cleared caches and even went next door and logged in on my neighbour’s computer

    Plugin Support rodicaelena

    (@rodicaelena)

    5 days, 17 hours ago

    Hi,

    There was a cache issue on our side, but the update is now live.

    Thank you for understanding!

    Thread Starter gazdog

    (@gazdog)

    5 days, 7 hours ago

    Thankyou but now there is another problem. NONE of the fields are required but it keeps saying (Additional Information is a required field) Even though it is 100% not required. It happens on all products that use PPOM. I updated to latest version.
    https://prnt.sc/WTrpGmkBOn9W

    Plugin Support AndreeaR

    (@andreearadacina21)

    5 days, 3 hours ago

    Hey @gazdog,

    We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

    We will let you know once the issue is addressed and a fix is released.

    If you have any additional questions or concerns, please feel free to create another thread. Again, we apologize for the inconvenience and thank you for your patience.

    Plugin Support AndreeaR

    (@andreearadacina21)

    4 days, 20 hours ago

    Hey @gazdog,

    I am pleased to inform you that we have released an update for PPOM, which includes a resolution to the issue with the required fields.

    We appreciate your patience and support during this process. If you have any further questions or require assistance with the update, please do not hesitate to reach out.

    Wishing you a great day ahead!

    Thread Starter gazdog

    (@gazdog)

    4 days, 6 hours ago

    Thankyou very much for your quick resposes. All seems to be working well now.

    Cheers and thanks

    Plugin Support AndreeaR

    (@andreearadacina21)

    4 days, 4 hours ago

    Hey @gazdog,

    Thank you for reaching out to us today! I’m glad we were able to resolve your issue regarding the add to cart process.

    If you had a positive experience with our interaction today, would you be willing to leave a review about it on wp.org?

    Sharing your thoughts helps others know what to expect when they contact us.

    Thanks again for your time and business!

Viewing 8 replies - 1 through 8 (of 8 total)
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