• Resolved soggyfries

    (@soggyfries)


    Hey everyone, I’m having problems trying to make these two images on the call to action widget show up on the live page

    The live page preview shows that the image just goes missing, could someone advise a fix?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Milos

    (@miloss84)

    Hi there,

    Thanks for contacting us and hope you are doing well and having a great day.

    To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor and Elementor Pro). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

    Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

    Performance features currently in the experimental stage are:

    • Improved CSS Loading – An experiment that only loads the CSS of widgets on a page once, in order to prevent multiple requests to the server. With this experiment, CSS files are loaded as inline style tags.
    • Inline Font Icons – This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

    Also you can try to clear cache from your site,I suggest following this method one by one by on focusing on method 2:

    Method 1: This can easily be fixed by going to WP admin > Elementor > Tools > Regenerate CSS.

    Method 2: Please make sure that you clear all forms of cache including your browser cache, your WP cache (your WP caching plugin if you have one), and your server cache (In this case, you can contact your hosting provider for help to clear the server cache).

    Method 3: Clear Browser cache or check the site in a private/incognito window.

    Looking forward hearing from you.

    Kind regards,

    ,

    Plugin Support enmanueldiaz

    (@enmanueldiaz)

    Hello again, if you still have not been able to solve the issue  I ask you to create a ticket from your my.elementor.com account. You will have a dedicated agent who will investigate this for you and answer all your questions much more quickly. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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