Hi there,

We have just built a non-profit site for a client. For the donation platform, we have installed your WCDP Donation plugin and also installed WooCommerce Subscription plugin for recurring donations as suggested in the support docs. For payment, we are using WooCommerce Stripe Gateway as payment plugin.

But when a donation is made, in the final steps of payment, we are seeing this field with radio button ( Use a new payment method) appearing just above the card details field. When a payment is made, it shows this error “There was an error processing the payment: There was a problem processing the payment.”. Here is the screenshot of the error and the field https://prnt.sc/KEnM1Kgi77f5. On page refresh, this field disappears and the payment goes through.

Here is the System Status report https://gist.github.com/ram-ardent/7a24a9694f4daa2f23f923d2d21417ea. On the payment plugin, I can see this error for the payment made “Error: The information for creating and confirming the intent is missing the following data: payment_method.” We have few WooComemrce products as well in the site, but the WooCommerce product payment has never this issue. We have contacted the WooCommerce Stripe Gateway plugin developers as well, but they also recommended us to get in touch with you and ask if your donation is compatible with Stripe payment.

We believe this field is creating an issue for the donation made as it doesn’t go through in the first go. Because of this, we have received many complaints from the users who tried to donate that there payment didn’t get through. This is a very serious issue for our client as they may be losing the valuable donations made by the users. Can you please suggest how this issue can be resolved?

Regards.

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