• I updated my theme and now my site is broken. This is the error message that appears on the homepage now:

    Warning: require_once(/home/ambermck/public_html/wp-content/themes/waxon/plugin/class-tgm-plugin-activation.php): failed to open stream: No such file or directory in /home/ambermck/public_html/wp-content/themes/waxon/functions.php on line 151

    Fatal error: require_once(): Failed opening required ‘/home/ambermck/public_html/wp-content/themes/waxon/plugin/class-tgm-plugin-activation.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/ambermck/public_html/wp-content/themes/waxon/functions.php on line 151

    There has been a critical error on this website.

    I’d appreciate any help on what to do to get my site back up. Thank you!

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename /waxon/ to /waxon-broken/

    Hopefully, this will force the default theme to activate instead.

    Next, since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://themeforest.net/item/waxon-personal-portfolio-wordpress-theme/35292883/support

    Forum volunteers do not have access to commercial products, so they would not know why it is not working correctly. Other community members who may have faced your issue might be able to help you, but your best bet is your product’s developer. We encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    • This reply was modified 1 week, 5 days ago by James Huff. Reason: typo
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