THIS PLUGIN DISABLED THE SAVING FEATURE

  • Johnious Tumusiime

    (@johniouspatriot)


    10 months, 3 weeks ago

    I built my website and it was all very good and really beautiful. However, I used this plugin for most of the features because they were really good. However, when I was nearly finishing and I was saving some important blocks on the home page, the entire site stopped saving. I couldn’t save or update my site any longer. I started troubleshooting, deactivating and then reactivating plugins one by one until I realised that the problem was this plugin. Yet, deactivating it deletes all the content with it! As I say, I have to repeat everything! I am too disappointed because this is the first time experiencing such!

Viewing 1 replies (of 1 total)
  • Plugin Support Reedwanul Haque

    (@reedwanul)

    10 months, 3 weeks ago

    Hi @johniouspatriot ,

    Thanks for sharing your feedback. Sorry to hear that you had an unpleasant experience with the ElementsKit Plugin.

    I’d like to inform you that we perform compatibility tests on a daily basis. If any issues come up during the test, we try to fix them in no time and release them in the next update. Please be informed that I tested the ElementsKit plugin, in my development environment and I’d like to assure you that everything is working fine there. What is appearing on the Editor is also showing on the front end & I can update it successfully.

    I also would like to inform you that this issue could occur for custom codes. Make sure you didn’t add any custom codes. Then, If you are using any caching plugin on your site, please clear the caches from your site and browser as well. if possible, keep it disabled for some time. Up next, you can disable the unused ElementsKit Widgets and Modules from ElementsKit > Widgets and ElementsKit > Modules. (https://d.pr/v/2eb91l) & check.

    None of the Threads created by the users goes unnoticed. We always try to resolve the issues of the users by giving them higher priority. But, what disappoints us a bit is without contacting us about the issue, you’ve rated us one star! A one-star review can directly affect the reputation. I hope you can understand.

    Since you’ve encountered an issue, we will be more than happy to check and help you to find a solution. Will you please create a support thread and include the issues you have faced in detail? Please try to include the link to the page where you’re having issues with the Images. I will check and let you know an update as soon as possible.

    I hope you will rethink the review after getting a resolution from us. Expecting your cooperation in this matter and we are always ready to assist you.

    Best Regards,
    Reju

Viewing 1 replies (of 1 total)
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