Hi @marcopanichi

First of all, please make sure that you have configured a mailer on your site other than the Default PHP mailer. If you’re using the Default PHP mailer, that means you have not configured your WP Mail SMTP plugin.

In that case, you can configure a mailer by following our documentation here.

If you have configured a mailer, then you can copy your email headers to this online tool to see possible email delivery issues.

You may contact your hosting provider to adjust any recommendations provided by that tool.

I hope this helps!

• This reply was modified 3 years, 6 months ago by Darshana.

Hi @marcopanichi

You can configure your hosting provider’s email platform using Other SMTP mailer option.

Or else, you can configure Gmail mailer option as well.

I hope this helps.

Hi @marcopanichi

I apologize for the trouble!

When you send a test email from WP Mail SMTP > Email Test area, you should be able to see the full error log. Here’s a screenshot for the option to get a full error log. This will provide you an idea of what might be going on.

Once you have the full error log, please get in touch with your hosting provider and they should be able to look into it for you.

I hope this helps.