Tehnical issue, which leads to fatal error

  • Resolved muricanajones

    (@muricanajones)


    6 days, 3 hours ago

    Hello!

    Already second day I am experiencing tehnical issue, which leads to fatal error – no access to frontend and backend site. WordPress automatic e-mail says, that it is Woocomerce. Only way to prevent from page being in fatal error site, is to restore backup pages from Cpanel. It helped me yesterday and today as well. Site is back and running, but this fatal error happened already twice today.. How to solve this?

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.0.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ✔ 3.7.4
    Log Directory Writable: ✔
    WP Version: 6.5.5
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: lv_LV
    External object cache: ✔

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 8.2.16
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.87.0
    OpenSSL/1.1.1d

    SUHOSIN Installed: –
    MySQL Version: 5.7.33-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 4341
    cms_block: 34
    custom_css: 1
    display_type: 7
    elementor_library: 20
    envato_tk_import: 6
    mgmlp_media_folder: 26
    nav_menu_item: 120
    ngg_gallery: 1
    ngg_pictures: 36
    oembed_cache: 3
    page: 21
    portfolio: 9
    post: 7
    product: 259
    product_variation: 1001
    revision: 4
    woodmart_layout: 3
    woodmart_sidebar: 1
    woodmart_size_guide: 1
    woodmart_slide: 11
    woodmart_woo_fbt: 2
    wp_navigation: 1
    wp_template: 2
    wpcode: 5
    wpforms: 5

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (23) ###

    Query Monitor: by John Blackbourn – 3.16.3
    Shield Security: by Shield Security – 19.1.19
    WPML Multilingual CMS: by OnTheGoSystems – 4.6.11
    WPML SEO: by OnTheGoSystems – 2.1.0
    Elementor: by Elementor.com – 3.22.3
    Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.9
    WPCode Lite: by WPCode – 2.1.14
    LiteSpeed Cache: by LiteSpeed Technologies – 6.2.0.1
    Premium Addons for Elementor: by Leap13 – 4.10.35
    Safe SVG: by 10up – 2.2.5
    Shortcodes Ultimate: by Vova Anokhin – 7.1.8
    Simple Page Ordering: by 10up – 2.7.1
    WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.3.6
    WooCommerce: by Automattic – 9.0.2
    Woodmart Core: by  – 1.0.42
    Yoast SEO: by Team Yoast – 22.9
    WP Mail SMTP: by WP Mail SMTP – 4.0.1
    WP Rocket: by WP Media – 3.16.1.1
    WPForms: by WPForms – 1.8.9.4
    WPML CMS Nav: by OnTheGoSystems – 1.5.5
    WPML Media Translation: by OnTheGoSystems – 2.7.4
    WPML String Translation: by OnTheGoSystems – 3.2.12
    WPForms Multilingual: by OnTheGoSystems – 0.4.0

    ### Inactive Plugins (0) ###


    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php
    db.php: Query Monitor Database Class (Drop-in)
    maintenance.php: maintenance.php
    object-cache.php: object-cache.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    HPOS feature enabled: ✔
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 41 KB

    ### WC Pages ###

    Shop base: #47 - /shop/
    Cart: ❌ Page visibility should be public
    Checkout: ❌ Page visibility should be public
    My account: ❌ Page ID is set
    but the page does not exist

    Terms and conditions: #3 - /privatuma-politika/

    ### Theme ###

    Name: Woodmart Child
    Version: 1.0.0
    Author URL: http://xtemos.com
    Child Theme: ✔
    Parent Theme Name: Woodmart
    Parent Theme Version: 7.5.1
    Parent Theme Author URL: http://themeforest.net/user/xtemos
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product-reviews.php
    woodmart/woocommerce/single-product.php


    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

    Disabled Features: minified-js
    new-product-management-experience
    pattern-toolkit-full-composability
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    launch-your-store
    product-editor-template-system

    Daily Cron: ✔ Next scheduled: 2024-07-02 11:19:38 +00:00
    Options: ✔
    Notes: 74
    Onboarding: skipped

    ### Action Scheduler ###

    Complete: 730
    Oldest: 2024-06-01 10:22:51 +0000
    Newest: 2024-07-02 06:19:10 +0000

    Failed: 277
    Oldest: 2023-11-10 11:22:38 +0000
    Newest: 2024-07-02 05:15:48 +0000

    Pending: 13
    Oldest: 2024-07-02 11:46:08 +0000
    Newest: 2024-07-09 06:19:10 +0000


    ### Status report information ###

    Generated at: 2024-07-02 06:55:24 +00:00

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    4 days, 21 hours ago

    Hi @muricanajones,

    Thanks for reaching out.

    Sorry to hear about the technical issues you’re experiencing with the WooCommerce plugin.

    It is possible that the fatal error is likely due to a plugin or theme conflict. To troubleshoot this further, please try the following:

    1. Create a staging site and backup your current site. Here are steps to creating a staging site.
    2. Deactivate all plugins except WooCommerce. Then switch to a default WordPress theme (like TwentyTwenty-Four or Storefront).
    3. Check if the problem still exists. If it doesn’t, reactivate your plugins one by one until you find the one causing the conflict.
    4. If the problem persists with only WooCommerce active, it could be an issue with your WooCommerce files. Try reinstalling WooCommerce but make sure to back up your site first.

    Let us know if this helps.

    Thread Starter muricanajones

    (@muricanajones)

    4 days, 5 hours ago

    Problem solved! Thanks 😉

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    3 days, 23 hours ago

    Hello muricanajones

    Thank you for your reply.

    Excellent work on solving the problem. 🙂
    May I ask how did you solve it?

    This information might help other fellow community members.
    I appreciate your effort and time.

    Have a great day!

    Best regards.

    Thread Starter muricanajones

    (@muricanajones)

    3 days, 21 hours ago

    Changed server php version in cpanel to a bit older and problem solved 🙂

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    3 days, 18 hours ago

    Hello @muricanajones,

    Thank you for sharing the solution. Should you have further inquiries, kindly create a new topic here.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.