Made in Chicago Company Directory

Resolved jrotem
(@jrotem)

2 years, 2 months ago

The plugin has recently stopped adding tax to orders. I believe it may possibly be because it’s not communicating with JetPack. The status says that “Jetpack is not connected to WordPress.com.” However, JetPack says it is connected.

I’ve tried disabling and re-enabling both plugins (JetPack and WooCommerce Shipping & Tax) and that has not helped.

Taxes log says there’s an error retrieving taxes. I assume that’s because it needs JetPack?

How do I get them to connect again? Or, if that’s not the issue, how do I get this working again? (Unfortunately I can’t retrieve the log as “Show full log” and “Copy for support” do nothing but bring up the “Saved Changes” popup.)

Thanks!

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Thread Starter

(@jrotem)

In case it’s of help here’s the system status report:


### WordPress Environment ###

WordPress address (URL): https://whitecranevideo.com
Site address (URL): https://whitecranevideo.com
WC Version: 6.7.0
REST API Version: ✔ 6.7.0
WC Blocks Version: ✔ 7.8.3
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 64 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wp_hwxv_
Total Database Size: 14.51MB
Database Data Size: 10.66MB
Database Index Size: 3.85MB
wp_hwxv_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_woocommerce_order_items: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_woocommerce_order_itemmeta: Data: 0.15MB + Index: 0.10MB + Engine MyISAM
wp_hwxv_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_actionscheduler_actions: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
wp_hwxv_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_actionscheduler_logs: Data: 2.41MB + Index: 1.77MB + Engine MyISAM
wp_hwxv_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_hwxv_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wp_hwxv_aioseo_posts: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_hwxv_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hwxv_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_aiowps_failed_logins: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_aiowps_login_activity: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_captcha_bank: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_captcha_bank_ip_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_captcha_bank_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_comments: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
wp_hwxv_frm_fields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_hwxv_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hwxv_frm_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_hwxv_frm_item_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_hwxv_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_options: Data: 2.26MB + Index: 0.11MB + Engine MyISAM
wp_hwxv_plugin_notes_plus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hwxv_postmeta: Data: 0.75MB + Index: 0.38MB + Engine MyISAM
wp_hwxv_posts: Data: 0.31MB + Index: 0.06MB + Engine MyISAM
wp_hwxv_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hwxv_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hwxv_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hwxv_slim_events: Data: 0.22MB + Index: 0.12MB + Engine MyISAM
wp_hwxv_slim_events_archive: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_slim_stats: Data: 3.65MB + Index: 0.43MB + Engine MyISAM
wp_hwxv_slim_stats_archive: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_hwxv_sm_advanced_search_temp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hwxv_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_strong_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hwxv_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_hwxv_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hwxv_usermeta: Data: 0.08MB + Index: 0.02MB + Engine MyISAM
wp_hwxv_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hwxv_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hwxv_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hwxv_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_hwxv_wpr_rucss_used_css: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_hwxv_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hwxv_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hwxv_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

amn_om: 2
amn_wpforms-lite: 2
attachment: 33
blocks: 8
custom_css: 1
envira: 2
featured_item: 8
frm_form_actions: 1
frm_styles: 1
nav_menu_item: 26
oembed_cache: 2
page: 30
post: 2
postman_sent_mail: 32
product: 2
revision: 54
shop_order: 158
shop_order_refund: 2
wp_global_styles: 1
wpcf7_contact_form: 1
wpforms: 2
wpm-testimonial: 6

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (20) ###

ManageWP - Worker: by GoDaddy – 4.9.14
All In One WP Security: by All In One WP Security & Firewall Team – 4.4.12
Classic Editor: by WordPress Contributors – 1.6.2
Disable Bloat for WordPress & WooCommerce: by Disable Bloat – 3.0.3
Flexible Shipping: by Octolize – 4.13.1
Formidable Forms: by Strategy11 – 5.4.2
Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
Jetpack: by Automattic – 11.1.2
Plugin Notes Plus: by Jamie Bergen – 1.2.6
Really Simple SSL: by Really Simple Plugins – 5.3.2
Rank Math SEO: by Rank Math – 1.0.93.1
Smart Manager - WooCommerce Inventory Management, Bulk Edit & more...: by StoreApps – 6.2.0
Strong Testimonials: by WPChill – 3.0.0
Accessibility Tools & Alt Text Finder: by Joseph LoPreste
StPeteDesign – 1.4

Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.1
WooCommerce PayPal Payments: by WooCommerce – 1.9.0
WooCommerce Shipping & Tax: by WooCommerce – 1.26.2
WooCommerce: by Automattic – 6.7.0
WP Rocket: by WP Media – 3.11.4.2
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.5

### Inactive Plugins (9) ###

Bluehost: by Bluehost – 2.9.0
Contact Form 7: by Takayuki Miyoshi – 5.6.1
Image Watermark: by dFactory – 1.7.2
Post SMTP: by Post SMTP – 2.1.3
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Slimstat Analytics: by Jason Crouse – 4.9.0.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.14

WooSidebars: by WooCommerce – 1.4.6
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (5) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.2
Endurance Page Cache: by Mike Hansen – 2.2
ManageWP - Worker Loader: by GoDaddy – 1.0.0
SSO: by Garth Mortensen
Mike Hansen – 0.4

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-2 (rated-2-2)
rated-3 (rated-3)
rated-3 (rated-3-2)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #7 - /white-crane-tai-chi-dvd/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: ❌ Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ❌ Page not set

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ✔
Parent Theme Name: Flatsome
Parent Theme Version: 3.15.7
Parent Theme Author URL: http://www.uxthemes.com/
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
PayPal card processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
Vault enabled: ✔
Logging enabled: ✔
Reference Transactions: ✔
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-07-22 19:25:47 -07:00
Options: ✔
Notes: 89
Onboarding: completed

### Action Scheduler ###

Complete: 127
Oldest: 2022-06-21 15:13:58 -0700
Newest: 2022-07-22 01:52:31 -0700

Pending: 5
Oldest: 2022-07-22 09:17:14 -0700
Newest: 2022-07-28 16:49:09 -0700

### Status report information ###

Generated at: 2022-07-22 02:03:04 -07:00

Plugin Support

lionel.a11n

(@lioneldaniel)

2 years, 1 month ago

Hello @jrotem,

Thanks for that information! You definitely need Jetpack connected and working for the automated taxes to work. Note that you can quickly see a status report of what may be wrong in WP Admin → WooCommerce → Status → WooCommerce Shipping & Tax.

First check that page. If you still see a connection problem with Jetpack, could you please try the Jetpack reconnection instructions on this page: Reconnecting Jetpack

If that doesn’t work, please try our Troubleshooting Tips for Jetpack.

Give that a try and if you are confident Jetpack is working but automated taxes aren’t, try to enable logging for the WooCommerce Shipping & Tax plugin in WP Admin → WooCommerce → Status → WooCommerce Shipping & Tax, trying to trigger a tax calculation, and sharing any Tax logs that are created with us. You can open a ticket vie the Marketplace Ticket Form if you don’t want to share logs on a public forum. If you do that, you can link to this forum thread to help provide context to our team.

We look forward to hearing back from you to hear whether the issue is resolved, you have more information for us, or if you opened a ticket. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Tax Not Added, Error with JetPack’ is closed to new replies.