Subscription Emails Not Sending

  • Resolved matthew016

    (@matthew016)


    4 years, 6 months ago

    Hello,

    I have a staff website that I run and I use Jetpack subscriptions to subscribe staff so when new posts are made they receive and email. I have noticed that today 2 posts were made and no emails have been sent to subscribers. My connection with Jetpack is live and I am not seeing any issues. Is there service issues currently?

    Any help is appreciated!

    Matt

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor James Huff

    (@macmanx)

    4 years, 6 months ago

    We are not currently having any issues with the subscriptions system, but please contact us via https://jetpack.com/contact-support/?rel=support so we can take a closer look.

    Thread Starter matthew016

    (@matthew016)

    4 years, 6 months ago

    Hi James,

    I updated my version of PHP on the server and ran a test and all seems good now. The other possibility is a staff member edited an existing post instead of making a new post, which would not trigger an email.

    Thanks for your reply!

    Best,

    Matt

Viewing 2 replies - 1 through 2 (of 2 total)
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