Subscribe doesn’t work anymore after deleting contact

  • Resolved Agramonis

    (@agramonis)


    6 months, 2 weeks ago

    Hi, I did some test with my person email adresses, subscribed the newsletter, etc. To test again, I deleted the contacts from the audience permanently, but now I can’t subscribe with this emails anymore.
    I get this error in the log file:

    [2023-12-21 19:00:49] ERROR: Form 359 > Mailchimp API error: 400 Bad Request. Forgotten Email Not Subscribed. itwe**********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.

    Request:

    POST https://us17.api.mailchimp.com/3.0/lists/d9c71ab19e/members

    {“status”:”pending”,”email_address”:”itwe**********@gm***.com”,”interests”:{},”merge_fields”:{},”email_type”:”html”,”ip_signup”:”79.17.104.57″,”tags”:[]}

    Response:

    400 Bad Request

    {“title”:”Forgotten Email Not Subscribed”,”status”:400,”detail”:”itwe**********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.”,”instance”:”463c4550-804f-dbf6-3709-fed857287da5″}

    ty

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Lap

    (@lapzor)

    6 months, 2 weeks ago

    It’s a Mailchimp policy to not allow an unsubscribed email to re-subscribe via the API that our plugin uses. This is to prevent people from being re-subscribed over and over by automated processes and there is no way for us to overwrite this.

    For testing purposes, you can “change” the email by adding +something after the name when you use Gmail.

    eg itwe…+test1@gmail.com itwe…+test2@gmail.com itwe…+test3@gmail.com

    Another trick is to add a dot anywhere in the name part, as Mailchimp will see that as a new email while gmail ignores any dots.

    eg its.we@gma..l.com itsw.e@gma..l.com i.ts.we@gma..l.com etc

    Hope that helps. If you have any questions, please let me know!

    Thread Starter Agramonis

    (@agramonis)

    6 months, 2 weeks ago

    I immagined something like that. But if I add a + or something I can’t receive the mail anymore, I guess, and can’t test the newsletter properly.

    ty

    Plugin Contributor Lap

    (@lapzor)

    6 months, 2 weeks ago

    If you add the plus or the dot(s) as in the examples you will still receive the email.

    Thread Starter Agramonis

    (@agramonis)

    6 months, 2 weeks ago

    Perfect, thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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