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Stripe not showing up to not logged in users | WordPress.org

Resolved danielleal03
(@danielleal03)

1 month, 2 weeks ago

The link attached is a Event I created. If I add a ticket to checkout I can only see the Stripe fields if I am logged in.

If I am not logged in then I can only see Purchaser Info.

Link to screenshot of a not logged in user: https://ibb.co/9Z7vKKP
Link to screenshot of a logged in user: https://ibb.co/nzhqpgb

I have opened a ticket with Event Ticket Plus Support and have not received a response. I need this working as soon as possible since my client is expecting to sell tickets for his upcoming events.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Thread Starter danielleal03
(@danielleal03)

1 month, 2 weeks ago

Also, I am hosted with WPEngine. I went through several forum threads on this topic and have already added cache exclusions hoping it would work and no change. This was the thread I followed:
https://wordpress.org/support/topic/event-tickets-stripe-no-payment-option-shown-when-logged-out/

and added the following cache exclusions in this page:
https://theeventscalendar.com/knowledgebase/wp-engine/

Thread Starter danielleal03
(@danielleal03)

1 month, 2 weeks ago

Was able to fix it myself. If anyone is having issues and has it hosted with WPEngine or any other place make sure /tickets-checkout/ does NOT cache. I set a cache exclusion for this page and Stripe shows up now for not logged in users.

Plugin Support tristan083
(@tristan083)

1 month, 2 weeks ago

Hi @danielleal03 ,

Thank you for reaching out and for the updates.

I am glad to hear you got this sorted out, and we appreciate you sharing the solution. It is one of the solution we have documented in our WP Engine knowledgebase article.

I’d be closing this thread now, but please do not hesitate to bump a new thread on our way if you have further questions/concerns. This is for us to track down topics/issues efficiently and for us to follow the WordPress Forum Guidelines.

Viewing 3 replies - 1 through 3 (of 3 total)

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In: Plugins
3 replies
2 participants
Last reply from: tristan083
Last activity: 1 month, 2 weeks ago
Status: resolved