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Resolved SocialSparkMedia
(@socialsparkmedia)

2 years, 1 month ago
WooCommerce is not requiring the billing or shipping state to be selected in order for the order to go through. I’m getting orders with no State. I’ve search numerous places and tried a bunch of different functions, but none of them work. I’ve even tried them in different places, i.e. code snippets, child theme functions.php file, and wpcodebox. This is what I’m using now, that I edited based on one I saw on this support thread, and it doesn’t work either.
```
add_filter( 'woocommerce_default_address_fields', 'bbloomer_required_woo_checkout_fields' );
  
function bbloomer_required_woo_checkout_fields( $address_fields ) {
    $address_fields['state']['required'] = true;
    return $address_fields;
}
```
Thanks

The page I need help with: [log in to see the link]

Viewing 15 replies - 16 through 30 (of 30 total)

← 1 2

jbd4jc
(@jbd4jc)

1 year, 10 months ago
@socialsparkmedia I can confirm this is true of my scenario as well. Is it possible to share a list of plugins you have installed to see if we have a few that overlap and may be the culprit?
```
### Active Plugins (46) ###

Advanced Custom Fields: by WP Engine – 6.0.3
All-in-One WP Migration: by ServMask – 7.64
Astra Bulk Edit: by Brainstorm Force – 1.2.6
Aurora Heatmap: by R3098 – 1.5.6
WP AutoTerms: by WP AutoTerms – 2.4.9
BAW Login/Logout menu: by Juliobox – 1.3.3
Breeze: by Cloudways – 2.0.10
Caldera Forms: by Caldera Forms – 1.9.7
Caldera Forms Anti Spam: by Yoohoo Plugins – 0.4
Classic Editor: by WordPress Contributors – 1.6.2
Custom Post Type UI Extended: by Pluginize – 1.6.2
Custom Post Type UI: by WebDevStudios – 1.13.1
Customer Reviews for WooCommerce: by CusRev – 5.6.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
GTM4WP: by Thomas Geiger – 1.16.1
Elementor Pro: by Elementor.com – 3.7.7
Elementor: by Elementor.com – 3.7.8
Groups: by itthinx – 2.16.2
Head, Footer and Post Injections: by Stefano Lissa – 3.2.5
Itthinx Updates: by itthinx – 1.4.0
Jetpack: by Automattic – 11.4
Order Export & Order Import for WooCommerce: by WebToffee – 2.2.8
Hide Shipping Methods based on Shipping Class and Zone: by PluginHive – 1.0.8
Post SMTP: by Post SMTP – 2.1.10
Redirection: by John Godley – 5.3.4
Search & Filter: by Code Amp – 1.2.15
WooCommerce UPS Shipping Plugin with Print Label: by PluginHive – 3.15.7
User Menus: by Code Atlantic – 1.3.0
WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.9.3
WooCommerce Conversion Tracking: by weDevs – 2.0.10
WooCommerce Free Shipping Bar Premium: by VillaTheme – 1.1.11
WooCommerce Min/Max Quantities: by WooCommerce – 2.4.20
WooCommerce Multiple Email Recipients: by Barn2 Plugins – 1.2.7
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce Smart Coupons: by StoreApps – 4.17.0
WooCommerce Square: by WooCommerce – 3.2.0
WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.5.1
WooCommerce: by Automattic – 7.0.0
Wordfence Security: by Wordfence – 7.7.1
WP Activity Log for WooCommerce: by WP White Security – 1.4.4
WP Activity Log: by WP White Security – 4.4.2.1
SEOPress PRO: by The SEO Guys at SEOPress – 6.0.1
SEOPress: by The SEO Guys at SEOPress – 6.0.2
WP Store Locator - CSV Manager: by Tijmen Smit – 1.2.11
WP Store Locator: by Tijmen Smit – 2.2.235
Zeus For Elementor: by UranusWP – 1.0.7
```
xue28 (woo-hc)
(@xue28)

1 year, 10 months ago

Hi @socialsparkmedia

Thanks for sharing the screenshots.

I replicated the scenario on my end, however, I was not able to reproduce the issue. The State field is a required field for both logged-in and guest customers.

Well! I did all of this, and tested at every change and finally revealed that the problem is with Square!

As per your confirmation here, the issue persists with Square. Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

Hi @jbd4jc

I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?

We’ll be more than happy to help there 🙂
jbd4jc
(@jbd4jc)

1 year, 10 months ago
@xue28 I did open another thread and was told the issue couldn’t be replicated even though the screenshots they shared CLEARLY showed it WAS replicated. I’m trying to work with @socialsparkmedia to solve this issue since no one else seems to be of assistance.
- This reply was modified 1 year, 10 months ago by jbd4jc.
jbd4jc
(@jbd4jc)

1 year, 10 months ago

Bottom line… orders can be submitted WITHOUT the user entering their state. Shipping/pricing rules are in place when the state is selected, so users are able to bypass applying those pricing details by not entering their state.

anastas10s
(@anastas10s)

1 year, 10 months ago

Hi there @jbd4jc 👋

Bottom line… orders can be submitted WITHOUT the user entering their state. Shipping/pricing rules are in place when the state is selected, so users are able to bypass applying those pricing details by not entering their state.

Thanks for reaching back about this. I went ahead with some further testing, using a test installation of mine.

I’m afraid that I could not reproduce the issue. The state is required, as showcased in the screenshot linked here. Instead, the intentional error with the ZIP code is caught and the customer informed about it.

Can you please perform a conflict test on your site and let us know of your findings?

Here are some steps you can follow:

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to Storefront or Twenty Twenty theme.
2. Try to reproduce the problem: Check whether you still encounter the issue!

If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.

3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

For more detailed instructions, check out How to test for plugin and theme conflicts.

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

Please let us know how that goes.
Thread Starter SocialSparkMedia
(@socialsparkmedia)

1 year, 10 months ago
@jbd4jc Good Idea. Here are my active plugins, including the MU plugins. I see there is something there from Elegant themes which is no longer in use. Will have to contact WPEngine about removing that.

Looks like we are both using Astra, but I’m using Beaver Builder, you’re using ELementor. Here’s what I saw in common, but double check behind me, the list made me cross-eyed!

Jetpack: by Automattic – 11.4
WooCommerce Shipping & Tax: by WooCommerce
WooCommerce Square: by WooCommerce – 3.2.0

I turned off everything in Jetpack, so I don’t think that’s it, but it’s likely it’s one of the other two. DOn’t know if I’ll get to troubleshooting this today, so let me know if you find something else out.

Thanks for sticking with this with me!
```
### Active Plugins (38) ###

ManageWP - Worker: by GoDaddy – 4.9.14
Gravity Forms: by Gravity Forms – 2.6.7
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.0.1
Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.5.1
Age Gate: by Phil Baker – 3.0.9
Astra Pro: by Brainstorm Force – 3.9.2
AutomateWoo: by WooCommerce – 5.5.21
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.6.0.3
Beaver Themer: by The Beaver Builder Team – 1.4.3.2
Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.35.1
Beaver Team Pro: by SiteSpot Dev – 1.3.9
Code Snippets: by Code Snippets Pro – 3.2.1
Custom Fonts: by Brainstorm Force – 1.3.7
Gravity Forms Zero Spam: by GravityKit – 1.2.3
Imagify: by Imagify - Optimize Images & Convert WebP – 2.0
Jetpack: by Automattic – 11.4
Loyalty Program for WooCommerce: by Rymera Web Co – 1.7.1
Mailchimp for WooCommerce: by Mailchimp – 2.7.5
User Profile Picture: by Cozmoslabs – 2.6.0
WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 2.6.0
SVG Support: by Benbodhi – 2.5.1
WooCommerce Additional Variation Images: by WooCommerce – 2.3.0
WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.14.3
WooCommerce Product Reviews Pro: by SkyVerge – 1.17.5
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce Square: by WooCommerce – 3.2.0
WooCommerce: by Automattic – 7.0.0
WooPack for Beaver Builder: by Team IdeaBox - Beaver Addons – 1.4.5
Yoast SEO Premium: by Team Yoast – 19.4
Yoast SEO: by Team Yoast – 19.9
Analytify - Email Notifications: by WPBrigade – 2.0.3
Analytify Pro: by WPBrigade – 4.1.6
Analytify - WooCommerce Tracking: by WPBrigade – 4.1.7
Analytify - Google Analytics Dashboard: by Analytify – 4.2.3
WP Mail SMTP: by WPForms – 3.6.1
WP Rocket: by WP Media – 3.12.1.1
WP Engine Advanced Cache Options: by Ethan Kennedy Steven Word – 1.3.3
Yoast SEO: WooCommerce: by Team Yoast – 15.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (7) ###

ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
ManageWP - Worker Loader: by GoDaddy –
WP Engine Cache Plugin: by WP Engine – 1.1.0
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1
```
jbd4jc
(@jbd4jc)

1 year, 10 months ago

I was able to confirm that the plugin causing the problem is WooCommerce Square. It’s our main method of payment, so I suppose we’ll track down their support. Thanks all.
xue28 (woo-hc)
(@xue28)

1 year, 10 months ago
Hi @jbd4jc

Thanks for your confirmation that the problem persists when using WooCommerce Square as the payment gateway.

I replicated this on my test site using the Sandbox Mode of Square, however, I was not able to reproduce the issue on my end. I am using the default Storefront theme and WooCommerce 7.0.0.

You can see from the screenshot below that ZIP Code is required on the Biling Fields as well as in the Credit Card fields too. Placing this order was a success.

Image Link: https://snipboard.io/V0Lj9g.jpg

Now, I tried to remove the data on the ZIP Code on both fields I mentioned above, and I was not able to proceed in placing my order:

Image Link: https://snipboard.io/vyAikd.jpg

Here’s the error message as well:

Image Link: https://snipboard.io/O2rLse.jpg.

Can you please try to switch to the default Storefront theme and only WooCommerce and Square for WooCommerce plugins are enabled and see if this works?
- This reply was modified 1 year, 10 months ago by xue28 (woo-hc).
jbd4jc
(@jbd4jc)

1 year, 10 months ago
@xue28 it’s NOT the zip code we’re talking about here. It’s the billing_state field.

I did test changing the theme to the Twenty Twenty Two theme (I don’t have the default Storefront theme). The validation error still exists. We are using Elementor, so this is what the page/validation looks like when STATE is NOT selected, and no data is entered into the form, and CHECKOUT is clicked.

See – no STATE validation being checked.
```
Billing First name is a required field.
Billing Last name is a required field.
Billing Street address is a required field.
Billing Town / City is a required field.
Billing ZIP Code is a required field.
Billing Phone is a required field.
Billing Email address is a required field.
Credit card number is not valid
Expiration date is not valid
CVV is not valid
```
Plugin Support Kaushik S. a11n
(@kaushiksomaiya)

1 year, 10 months ago

Hi there @jbd4jc, @socialsparkmedia

Thank you for reporting this issue.

I understand this is coming from WooCommerce Square plugin. Our developers are aware of this and are currently working on a fix.

In the meantime, you could try downgrading Square to an older version: https://downloads.wordpress.org/plugin/woocommerce-square.3.0.3.zip

If you’d like to stay updated on the progress of the bug, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Additionally, please include a link to this forum thread and the ID of the bug #851 in your request.

I hope this helps! 🙂

Thread Starter SocialSparkMedia
(@socialsparkmedia)

1 year, 10 months ago

Wow. I am absolutely furious that this is a known bug. @jbd4jc and I, and I’m sure numerous others have been spending hours trying to fix this problem. First, why did it take this much time and back and forth for someone to identify that it is a known bug? And second if the fix involves just dropping back to a previous version of square, why not just do that for everyone instead of letting some of us flounder?
We’re trying to run a business here! Really disgusted.

jbd4jc
(@jbd4jc)

1 year, 10 months ago

I can confirm that rolling back solved the issue. It would have been amazing to know it was a known issue before jumping through all these hoops. Please tell your support staff to have customers explore plugin rollback before trying a hundred other things. It seems like it should have been step #1. Thanks.
anastas10s
(@anastas10s)

1 year, 10 months ago
Hi there @socialsparkmedia, @jbd4jc

Thank you for confirming that rolling back to WooCommerce Square version 3.0.3 fixed your issue.

Kindly note that software bugs, as annoying as they are, form part of the continuous progress that is all around us; not just with software evolution.
Therefore, while rolling back to an earlier version provided a solution in your use case(s), it does not necessarily make it troubleshooting step #1, as with every software version released there are numerous bug fixes and enhancements (see the changelog here, for example).

Your feedback is noted and appreciated. Thanks!
- This reply was modified 1 year, 10 months ago by anastas10s. Reason: added download link
- This reply was modified 1 year, 10 months ago by anastas10s. Reason: rephrase
jbd4jc
(@jbd4jc)

1 year, 10 months ago

@anastas10s – I respectfully disagree given the fact that it was a known issue. I understand how difficult plugin support is – especially for WordPress/WooCommerce. Thanks for sticking with this either way.

Thread Starter SocialSparkMedia
(@socialsparkmedia)

1 year, 10 months ago

@anastas10s That’s all well and good, but I opened this ticket 2 months and 3 weeks ago, at what point was it a known bug and why weren’t we informed of this as soon as it became evident?

@jbd4jc Thanks for pushing this to the forefront again and making things happen. I appreciate you!