Shipping formula not working.
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Hey, having problems with the shipping formula for products.
For example, a product is set to cost 28 + ( 10 * [qty] ). For each item bought, it does not times the 10 * [qty] formula, instead it times the whole formula,
38 * [qty]. Was never a problem before, recently happened.Any idea how to fix this issue?
Viewing 5 replies - 1 through 5 (of 5 total)
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Hello,
Could you share the following so we can check?
Screenshots of your shipping settings: I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.
System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
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Create Session Response code: 400 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Bad value: order_lines[6].total_tax_amount\" ],\n \"correlation_id\" : \"d5016856-dcb5-4cda-a88c-8d956b017198\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-09-06 14:48:34: KP Create Session Response code: 400 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Bad value: order_lines[6].total_tax_amount\" ],\n \"correlation_id\" : \"e77c7722-b8cb-4a69-a494-1af9ea189769\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-09-06 14:48:30: KP Create Session Response code: 400 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Bad value: order_lines[6].total_tax_amount\" ],\n \"correlation_id\" : \"926aa4be-3bd7-4a8a-b750-84baed9cb6c6\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-09-06 14:48:29: KP Create Session Response code: 400 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Bad value: order_lines[6].total_tax_amount\" ],\n \"correlation_id\" : \"c24264ee-649c-4de0-9678-60f162e5b758\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-09-03 18:27:38: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-09-03 18:27:20: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-09-03 18:27:15: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: ### Action Scheduler ### Canceled: 3 Oldest: 2021-08-16 02:09:41 +0200 Newest: 2021-08-26 02:01:30 +0200 Complete: 1,949 Oldest: 2021-08-10 11:30:27 +0200 Newest: 2021-09-09 09:28:39 +0200 Failed: 210 Oldest: 2020-07-07 00:37:18 +0200 Newest: 2020-11-02 13:53:31 +0100 Pending: 9 Oldest: 2021-09-09 10:22:34 +0200 Newest: 2021-09-12 16:21:55 +0200 ### Status report information ### Generated at: 2021-09-09 09:41:25 +02:00Hi @ronniea123,
Thanks for sharing the screenshot of your flat rate shipping settings and your System Status.
I performed a cross-testing on one of my test sites and your formula for five items is working correctly, as you can see on the images below:
I’m running a basic configuration though with only the official Storefront theme and WooCommerce active.
Can you please run a conflict test and see if that helps solve the issue?
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same behavior after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.
Reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
You can find a more detailed explanation on how to do a conflict test here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Let us know how it goes.
Hi there,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue or need further assistance.
Thanks.
Viewing 5 replies - 1 through 5 (of 5 total)
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