• mahroch

    (@mahroch)


    Hi,

    scan keeps failing, and I have no idea what is wrong. It was working yesterday, now it is not working. I needed to change some files permissions, because of malware, but that seems to have no connection why wordfence cannot query the DB. I sent the report.

    If you have any idea, it would help me to solve it and run proper scan for possible hidden injections.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @mahroch,

    Thanks for sending your diagnostic over. Your database is missing all Wordfence tables, so they may have been removed during the cleaning process or as a result of the original malware you mentioned.

    If you have a backup from before the incident, you may be able to restore them, otherwise I would recommend deactivating Wordfence within WordPress and reactivating it – this should recreate all required tables. Failing this, you may need to reinstall the plugin altogether. Our database tables to look out for are listed on the following page: https://www.wordfence.com/help/advanced/remove-or-reset/

    We have the following guide if you need to check any steps that may have been missed during the site clean: https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

    As a rule, any time I think someone’s site has been compromised I also tell them to update their passwords for their hosting control panel, FTP,  WordPress admin users, and database. Make sure to do this if you haven’t already.

    Thanks,
    Peter.

    Thread Starter mahroch

    (@mahroch)

    Hi Peter,

    i tried to do everything you wrote and what I could find at the pages you recommend. Still, the same result.

    I deactivated and then removed wordfence plugin, I manually removed everything that should be removed (), checked if all the tables are deleted from DB. Installed back, activated – and still :[FEB 28 22:09:26] Scan terminated with error: Unable to query database . I checked – the tables are in the DB, so that is not the case this time.

    Any idea what to do next?

    Plugin Support wfpeter

    (@wfpeter)

    Hi @mahroch,

    Would it be possible to send an updated diagnostic report now that you’ve made some changes to see if I can see the differences for myself and look into another possible cause? If you put your forum username in when prompted, let me know when you’ve sent it so I can take a look.

    Thanks again,
    Peter.

    Thread Starter mahroch

    (@mahroch)

    Hi, thank you for help. I sent the diagnostics again, I set the username as “mahroch”, as my login here.

    Thread Starter mahroch

    (@mahroch)

    Hi Peter,

    any news? thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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