Royal Mail Click and Drop Integration Stopped Working

  • Resolved cd136

    (@cd136)


    3 years ago

    We have been using the Royal Mail click and drop integration with WooCommerce for many years now but recently it has simply stopped working.

    Trying to re-connect from Royal Mail to the site states it has failed
    “The store has been updated but connection to the marketplace failed. Please check your details and try again”

    The details are correct but i have disconnected and (tried) to reconnect to the site. The connection stage works and a Rest API key is created on my Woocommerce site, but then it subsequently does not connect or pull any data. The Last Access date in the woocommerce REST API settings simply states unknown.

    I have conducted tests with my caching and security plugins disabled, and even have gone soo far as to install a brand new WooCommerce site on a subdomain (see clean config report below) but still having the same issues.

    Does WooCommerce log REST api calls in any logs that i can turn on/ review to understand where the problem may be?

    Any help is appreciated.

    Configuration Details of live site below: 

    ### WordPress Environment ###

WordPress address (URL): REDACTED
Site address (URL): REDACTED
WC Version: 5.6.0
REST API Version: ✔ 5.6.0
WC Blocks Version: ✔ 5.5.1
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.5.1
Log Directory Writable: ✔
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.48 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 Phusion_Passenger/6.0.7
PHP Version: 7.4.22
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: REDACTED
Total Database Size: 55.90MB
Database Data Size: 38.11MB
Database Index Size: 17.79MB
hlfo_woocommerce_sessions: Data: 0.73MB + Index: 0.01MB + Engine MyISAM
hlfo_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hlfo_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_woocommerce_order_items: Data: 0.87MB + Index: 0.34MB + Engine MyISAM
hlfo_woocommerce_order_itemmeta: Data: 5.70MB + Index: 3.78MB + Engine MyISAM
hlfo_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
hlfo_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hlfo_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hlfo_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hlfo_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hlfo_comments: Data: 1.16MB + Index: 0.54MB + Engine MyISAM
hlfo_gdpr_cc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hlfo_giftvouchers_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hlfo_giftvouchers_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hlfo_giftvouchers_setting: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hlfo_giftvouchers_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hlfo_itsec_bans: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
hlfo_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hlfo_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_itsec_lockouts: Data: 0.45MB + Index: 0.07MB + Engine MyISAM
hlfo_itsec_logs: Data: 7.74MB + Index: 0.58MB + Engine MyISAM
hlfo_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hlfo_itsec_opaque_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_itsec_temp: Data: 0.05MB + Index: 0.06MB + Engine MyISAM
hlfo_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hlfo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_options: Data: 1.06MB + Index: 0.15MB + Engine MyISAM
hlfo_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hlfo_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hlfo_postmeta: Data: 15.60MB + Index: 9.11MB + Engine MyISAM
hlfo_posts: Data: 2.60MB + Index: 1.07MB + Engine MyISAM
hlfo_relevanssi: Data: 0.19MB + Index: 0.33MB + Engine MyISAM
hlfo_relevanssi_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_relevanssi_stopwords: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
hlfo_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
hlfo_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
hlfo_term_relationships: Data: 0.28MB + Index: 0.62MB + Engine MyISAM
hlfo_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
hlfo_tm_taskmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hlfo_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_usermeta: Data: 0.65MB + Index: 0.02MB + Engine MyISAM
hlfo_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hlfo_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hlfo_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hlfo_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hlfo_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hlfo_wc_deposits_lastemailsent: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hlfo_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hlfo_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hlfo_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hlfo_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hlfo_wc_product_meta_lookup: Data: 0.38MB + Index: 0.39MB + Engine MyISAM
hlfo_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hlfo_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hlfo_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hlfo_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hlfo_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 1653
custom_css: 1
foogallery: 2
giftcard: 4
itsec-dash-card: 5
itsec-dashboard: 1
ml-slide: 230
ml-slider: 40
nav_menu_item: 35
page: 23
post: 1
product: 424
product_variation: 3998
revision: 92
shop_coupon: 6
shop_order: 2490
shop_order_refund: 42
wcdp_payment: 70
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (21) ###

FooGallery: by FooPlugins – 2.0.39
Akismet Anti-Spam: by Automattic – 4.1.11
iThemes Security: by iThemes – 8.0.2
Cache Enabler: by KeyCDN – 1.7.2
Honeypot for Contact Form 7: by Nocean – 2.1
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Disable WooCommerce Bloat: by ospiotr – 2.5.1
FooBox Image Lightbox: by FooPlugins – 2.7.16
GDPR Cookie Compliance (CCPA, PIPEDA ready): by Moove Agency – 4.5.8
Google XML Sitemaps: by Auctollo – 4.1.1
Max Mega Menu: by megamenu.com – 2.9.4
MetaSlider: by MetaSlider – 3.22.1
Product Open Pricing (Name Your Price) for WooCommerce: by WP Wham – 1.6.0
Redux: by Redux.io – 4.2.14
Relevanssi: by Mikko Saari – 4.13.3.1
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.17
WooCommerce Deposits: by Webtomizer – 3.2.5
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
WooCommerce Stripe Gateway: by WooCommerce – 5.4.0
WooCommerce: by Automattic – 5.6.0
WP Mail SMTP Pro: by WPForms – 3.0.2

### Inactive Plugins (2) ###

WooCommerce PDF Catalog: by weLaunch – 1.15.4
WP Rollback: by Impress.org – 1.7.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #10 - /shop/
Basket: #11 - /basket/
Checkout: #12 - /checkout/
My account: #13884 - /my-account/
Terms and conditions: #23 - /terms-conditions/

### Theme ###

Name: Shopper Child Theme
Version: 1.0.0
Author URL: REDACTED
Child Theme: ✔
Parent Theme Name: Shopper
Parent Theme Version: 1.3.8
Parent Theme Author URL: https://shopperwp.io
WooCommerce Support: ✔

### Templates ###

Overrides: shopper/woocommerce/archive-product.php
shopper-child/woocommerce/emails/admin-new-order.php
shopper-child/woocommerce/emails/customer-completed-order.php
shopper-child/woocommerce/emails/email-order-items.php
shopper/woocommerce/global/quantity-input.php
shopper/woocommerce/single-product.php

### Product Open Pricing Settings ###

Product Open Pricing (Name Your Price): yes
Frontend template: Custom Price (%currency_symbol%) %open_price_input%
Input field position: woocommerce_before_add_to_cart_button
Position priority.: 9999
Hide price: yes
Disable quantity selector: yes
Display on loop: no
Frontend loop template: Name Your Price %open_price_input% %currency_symbol%
Input field loop position: woocommerce_after_shop_loop_item
Position priority.: 9
Hide price: yes
Input style: width:75px;text-align:center;
Input pattern: 
Enable step ticker: no
Price step: 0.01
Force number of decimals: no
Number of decimals.: 2
Add To Cart button text: 
Message on empty price: Price is required!
Message on price too low: Price is too low!
Message on price too high: Price is too high!
Add "Open Pricing" column: no
Fix mini cart: yes

### Action Scheduler ###

Complete: 9
Oldest: 2021-08-01 00:17:39 +0100
Newest: 2021-08-22 00:27:49 +0100

Pending: 1
Oldest: 2021-08-29 00:27:49 +0100
Newest: 2021-08-29 00:27:49 +0100

### Status report information ###

Generated at: 2021-08-25 16:25:37 +01:00

    Configuration Details of clean site

    
### WordPress Environment ###

WordPress address (URL): REDACTED
Site address (URL): REDACTED
WC Version: 5.6.0
REST API Version: ✔ 5.6.0
WC Blocks Version: ✔ 5.5.1
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.5.1
Log Directory Writable: ✔
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.29
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: nd_
Total Database Size: 4.30MB
Database Data Size: 2.90MB
Database Index Size: 1.40MB
nd_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nd_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nd_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nd_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nd_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
nd_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
nd_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_options: Data: 2.03MB + Index: 0.03MB + Engine InnoDB
nd_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nd_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nd_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
nd_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nd_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nd_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nd_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
nd_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nd_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 1
page: 7
post: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (5) ###

Invoice Gateway For WooCommerce: by Rymera Web Co – 1.1
WooCommerce Invoice Gateway: by Stuart Duff – 1.0.6
Package Orders for WooCommerce: by OneTeamSoftware – 1.0.31
Shipping Packages for WooCommerce: by OneTeamSoftware – 1.1.18
WooCommerce: by Automattic – 5.6.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Top Store Pro Child Theme
Version: 1.0.2
Author URL: REFACTED
Child Theme: ✔
Parent Theme Name: Top Store Pro
Parent Theme Version: 1.1.9
Parent Theme Author URL: https://www.themehunk.com
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: top-store-pro-child/woocommerce/emails/admin-new-order.php
top-store-pro-child/woocommerce/emails/customer-on-hold-order.php
top-store-pro-child/woocommerce/myaccount/dashboard.php

### Action Scheduler ###

Complete: 6
Oldest: 2021-08-24 16:50:18 +0000
Newest: 2021-08-25 09:20:38 +0000

### Status report information ###

Generated at: 2021-08-25 16:27:26 +00:00
    • This topic was modified 3 years ago by cd136. Reason: Update about cache & security plugins
    • This topic was modified 3 years ago by cd136. Reason: Added config of clean staging site
    • This topic was modified 3 years ago by cd136.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    3 years ago

    Hi @cd136,

    I’d recommend checking directly with the Royal Mail support regarding this issue.
    Here’s their support page – https://business.help.royalmail.com/app/contact

    Hope this leads to a resolution.
    Thanks.

    Thread Starter cd136

    (@cd136)

    3 years ago

    @abwaita
    With polite respect you haven’t really answered my questions, one of which was whether WooCommerce keeps logs of REST API calls as that would help identify if the calls are failing for a given reason or not making it to the server at all.

    Secondly, the correct link for Royal Mail Click & Drop is here – https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    May I also ask what investigation was undertaken for you to reach this conclusion? I do feel like this is simply a “pass it onto someone else” answer before any investigation was done.

    Kind Regards

    Mirko P.

    (@rainfallnixfig)

    3 years ago

    Hi @cd136,

    Thanks for getting back.

    whether WooCommerce keeps logs of REST API calls

    In WooCommerce errors are logged under WooCommerce > Status > Logs. WooCommerce REST API is based on WordPress and you could use a plugin like the one below to log REST API requests and responses:

    https://wordpress.org/plugins/wp-rest-api-log/

    For steps and further information about accessing PHP error logs within WooCommerce or on a hosting server see: https://docs.woocommerce.com/document/finding-php-error-logs/

    It’s hard to say why communication between your site and Royal Mail is dropping. As my colleague suggested please reach out to the Royal Mail support team and ask them to check the reason behind this failure. Most likely, the support team of Royal Mail will point towards certain errors they see in the logs and ask you to reach out to your hosting provider.

    From our side though we are usually unable to support third-party API integrations, especially since no information about the miscommunication between your site and Royal Mail is available to us.

    Thanks.

    Mirko P.

    (@rainfallnixfig)

    2 years, 12 months ago

    Hi there,

    This thread has been inactive for a bit, so I’m going to mark it as resolved now. Hopefully, the above information was helpful to you.

    Please feel free to open a new thread if you have any further questions.

    Thanks.

    mrgdizzle

    (@mrgdizzle)

    2 years, 11 months ago

    Did you resolve the issue? I have the same problem

    wbshaw

    (@wbshaw)

    2 years, 10 months ago

    Also having this issue. Was working fine for me 15th Sep and no changes to site since. Now stopped working and generic error from Royal Mail site when trying to update.

    Have logged with Royal Mail and asked for logs from their side.

    Can see API keepalive call come in from Royal Mail with 200 response each time I click the ‘update and activate’ button. No other requests logged.

    From REST API Log (domain removed):

    Details:
    Date: 2021-10-12 23:15:25
    Source: WP REST API
    Method: GET
    Status: 200
    Elapsed Time: 651ms
    Response Length: 658,189
    User:
    IP Address: x.x.x.x

    Request Header:
    {
    “connection”: “Keep-Alive”,
    “host”: “X.co.uk”,
    “user_agent”: “Royal Mail Click and Drop”
    }

    Response Header:
    {
    “X-Powered-By”: “PHP\/7.4.11”,
    “Set-Cookie”: “br_lgv_stat=default%7Cdefault; path=\/; domain=x.co.uk”,
    “Content-Type”: “application\/json; charset=UTF-8”,
    “X-Robots-Tag”: “noindex”,
    “Link”: “<https\/\/x.co.uk\/wp-json\/>; rel=”https\/\/api.w.org\/””,
    “X-Content-Type-Options”: “nosniff”,
    “Access-Control-Expose-Headers”: “X-WP-Total, X-WP-TotalPages, Link”,
    “Access-Control-Allow-Headers”: “Authorization, X-WP-Nonce, Content-Disposition, Content-MD5, Content-Type”,
    “Allow”: “GET”,
    “Vary”: “Origin”
    }

    Mirko P.

    (@rainfallnixfig)

    2 years, 10 months ago

    Hi @wbshaw,

    We would like to deal with your issue in a separate thread since this one is resolved. We like to stick to a single issue per thread.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Royal Mail Click and Drop Integration Stopped Working’ is closed to new replies.