Real time displays twice as many visitors

  • Resolved jezkerw

    (@jezkerw)


    10 months ago

    Since my other thread was marked as “resolved”…

    I dunno if it’s due to the update, but the plugin is now showing me twice as many visitors in the “real-time” view compared to when I check in GA4.

    It’s not correct anymore. The plugin is showing me a total of 1000 visitors, but the breakdown is (which is closer to the truth):

    Desktop: 91
    Mobile: 460
    Tablet: 2

Viewing 14 replies - 1 through 14 (of 14 total)
  • Thread Starter jezkerw

    (@jezkerw)

    10 months ago

    This is just weird https://imgur.com/vE0lREi

    Plugin Author Alin Marcu

    (@deconf)

    10 months ago

    Hi,

    From Backend Settings can you temporarily increase the Maximum number of pages to display on real-time tab to something like 50 and check if the total number is similar to the one displayed?

    • This reply was modified 10 months ago by Alin Marcu.
    Thread Starter jezkerw

    (@jezkerw)

    10 months ago

    Just tried it, doesn’t make any difference unfortunately.

    Plugin Author Alin Marcu

    (@deconf)

    10 months ago

    Hi,

    Try 6.0.3 and let me know how it goes. I wasn’t able to replicate it, but updated the totals count to a more reliable method.

    Thread Starter jezkerw

    (@jezkerw)

    10 months ago

    Now real time stats is just stuck on loading for me after the update. I will try to rollback to 6.0.1. https://imgur.com/0VxKXD4

    • This reply was modified 10 months ago by jezkerw.
    Thread Starter jezkerw

    (@jezkerw)

    10 months ago

    Hm, even with 6.0.1 it’s giving me the overbloated stats in real time view. I dunno what has happened. My GA4 is showing me correct stats. “Yesterday” stats seems fine when comparing to GA4.

    • This reply was modified 10 months ago by jezkerw.
    Plugin Author Alin Marcu

    (@deconf)

    10 months ago

    I would strongly recommend switching back to latest 6.0.3.1, because 6.0 to 6.0.2 are fixes on authorization issues which can lead to random authorization loses. Or worst case scenario trying 5.9.x.

    Thread Starter jezkerw

    (@jezkerw)

    10 months ago

    I have 6.0.3.1 now. Oddly, now it shows we too few visitors https://imgur.com/Vhn96Cf

    Plugin Author Alin Marcu

    (@deconf)

    10 months ago

    That’s based on device type, so most probably who’s not on a tablet, desktop or mobile device, isn’t a real countable user.

    This value is practically a sum of possible devices, which are displayed on the left of total users.

    Also keep in mind that for resources consuming reason the real time on your WordPress dashboard will refresh at every 55 seconds, no matter if you reload the page or not.

    • This reply was modified 10 months ago by Alin Marcu.
    • This reply was modified 10 months ago by Alin Marcu.
    Thread Starter jezkerw

    (@jezkerw)

    10 months ago

    But it says users 16 when GA4 says around 400-500? It shouldn’t be 16. I have never had lower than 300. Now I am confused.

    i0n1ca

    (@i0n1ca)

    10 months ago

    @jezkerw I have the same issue like yours with fewer counts than actual one’s in GA4.

    wp: https://imgur.com/a/rC0xfWu

    analytics: https://imgur.com/a/w3wYey3

    Version 6.0.2 was working fine, 6.0.3 showing 0 views and 6.0.3.1 showing fewer views.

    • This reply was modified 10 months ago by i0n1ca.
    • This reply was modified 10 months ago by i0n1ca.
    Plugin Author Alin Marcu

    (@deconf)

    10 months ago

    Thanks all for the feedback.

    Since it looks like that the API is sending inconsistent data (it could be the plugin as well), we’re going to leverage total count from real-time report to JavaScript. Let me know if 6.0.3.2 fixed it.

    Thread Starter jezkerw

    (@jezkerw)

    10 months ago

    Looks perfect now! 🙂 Thank you

    i0n1ca

    (@i0n1ca)

    10 months ago

    Perfect Alin. 6.0.3.2 fixes the issue and now the live numbers are displayed corectly.

    Many thanks.

Viewing 14 replies - 1 through 14 (of 14 total)
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