Premium plugin updated 2 years ago

  • marjanparfumika

    (@marjanparfumika)


    1 year, 4 months ago

    I bought the premium plugin from their official website xootix.com in 2020. It said and still says you have lifetime updates. I have premium version 3.1. since 2021.

    I wrote to the developer directly on his mail several times regarding updates but I never got any response. I see free version is updated regularly. Premium does not.

    What is wrong? Do I have to give you a bad review to get a response?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author xootix

    (@xootix)

    1 year, 4 months ago

    Hello,

    Apologies for the inconvenience. Looks like there is some kind of miscommunication.
    Our response time is very quick.
    Could you please share your email address which you used to sent a support ticket? or leave another message here
    xootix.com/support

    Thread Starter marjanparfumika

    (@marjanparfumika)

    1 year, 4 months ago

    I also wrote you on Skype few moths ago. My email is [ email totally deleted ].

    Is there a newer version than 3.1. ? I just downloaded from your site https://xootix.com/my-account/ (15 minutes ago) and it’s still version 3.1.

    Plugin Author xootix

    (@xootix)

    1 year, 4 months ago

    Sorry but I don’t see any support queries from your side in last 30 days.
    One was in February regarding paypal support. To which I answered that “Yes, the new paypal plugin is supported now. Please download the plugin from your account”

    Please do not use skype, its personal ID for customizations and not for support.

    3.1 is the latest version. There has been no new updates recently, no existing functionality is affected by woocommerce/wordpress updates.
    Everything works fine.
    You can always download the latest version from your account.

    I am working on new features and new update will be available soon.
    Are you facing any issues with the existing version? Please open a support ticket.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    1 year, 4 months ago

    @marjanparfumika Do not under any circumstances post your email on this site again. I removed that part.

    I am also closing this review to new comments. You left feedback, the author replied.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Premium plugin updated 2 years ago’ is closed to new replies.