Home / Plugin: Payment Plugins for Stripe WooCommerce / Payment options not showing when user logged out
Hello,
Recently, we noticed an issue on the checkout screen that the payment options don’t appear for users who aren’t logged in. They will only show when logged in. This just recently became an issue. Suggestions for how to fix?
Hi @alecn2024
There are quite a few support threads that cover this exact issue. The problem is you have a 3rd party plugin installed that’s filtering the available payment methods based on the user’s logged in status. This is not an issue that’s caused by the Stripe plugin.
You will need to locate the plugin causing this behavior and adjust its settings accordingly.
Kind Regards
Thank you for the response. I have tried de-activating all plugins and that doesn’t seem to fix it. It still shows the two payment options (ACH & Credit Card), but it doesn’t display the account information if not logged in:
Not logged in:
Logged in:
Hi, can I send privately?
Thank you, message sent.
