Payment options are grayed out on checkout page+

  • Resolved patking13

    (@patking13)


    2 weeks, 3 days ago

    Hello,

    I am running into an issue where the payment options are grayed out and have the spinning circle icon on the checkout page. I have Woopayments installed, but when I try to make any changes to payment options it says “Error retrieving settings” and “Error saving settings” when I try to make any changes. I am also unable to select Credit/Debit Card under Payments Accepted. I have tried uninstalling/reinstalling the payment plugins, trying other payment plugins such as PayPal and Stripe, deactivating every other plugin, and changing the PHP version (currently running 8.2), but payments are still grayed out and customers are unable to check out.

    • This topic was modified 2 weeks, 3 days ago by patking13.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)
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  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    1 week, 6 days ago

    Hi again @patking13,

    I understand your concern about managing two concurrent sites and the strain it puts on your hosting service. With WooCommerce, you can definitely maintain your professional portfolio and online store on the same site.

    The products you sell can be displayed on your site as part of your portfolio. This way, your website visitors can view your work and also have the option to purchase them directly. You can find the steps to move products between sites here.

    When I add the product to the cart, the checkout screen displays just fine.

    I’m glad to hear the issue is resolved by a fresh installation, you can try deactivating and reactivating the WooCommerce plugin in your old site to see if it also solves the problem there.

    Let us know if you have any further questions.

    Thread Starter patking13

    (@patking13)

    1 week, 6 days ago

    I applied the new WP and WC updates that became available today and that fixed the issue. Everything is running nice and smoothly now.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    1 week, 6 days ago

    Hello patking13

    Thank you for your reply.

    I am glad to know that you were able to resolve the issue. 🙂

    If you feel that our plugin has been beneficial to your business, we would be truly grateful if you could take a few moments to leave a review.

    Your feedback not only supports our continuous improvement but also helps others make informed decisions about using WooCommerce.

    Have a great day!

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    2 days, 19 hours ago

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

Viewing 4 replies - 16 through 19 (of 19 total)
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