Package scan stalls – blank screen

  • Resolved muaysteve

    (@muaysteve)


    6 years, 4 months ago

    I am trying to build a package on my main site today for the first time. I can click Build a package and get through step 1. But Step 2, the scan seems to stop loading and just displays a blank area with Packages » New at the top.

    I am using Duplicator Version 1.2.36
    I am running WordPress 4.4.15 (I wanted to back up with Duplicator before I updated)

    This site does have a subdomain with a separate wordpress installation within the same public_html directory.

    Any thoughts?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter muaysteve

    (@muaysteve)

    6 years, 4 months ago

    Update: Same thing occurs when I try to build a package with duplicator in the subdomains wordpress site.

    No duplicator logs created.

    Cory Lamle

    (@corylamleorg)

    6 years, 4 months ago

    Hey @muaysteve,

    Thanks for the feedback! There are a few items in the FAQ that may provide a solution to this issue, this one may get you going.

        – Why does the scan take a long time or just simply fail?
        – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-018-q

    Let me know if any of them help~

    Thread Starter muaysteve

    (@muaysteve)

    6 years, 4 months ago

    Hey Cory,

    Thanks for getting back to me. I think my thread title was misleading. The process stalls. The pack portion (step 2) never starts. It just goes to the screen with Packages » New but never starts anything.

    I will go through the steps in the FAQ link you provided.

    Thanks

    Steve

    Thread Starter muaysteve

    (@muaysteve)

    6 years, 4 months ago

    Well I got it working this morning. It was one of two things:

    1) I updated WordPress to version 4.9.5
    2) I updated the genesis framework to the latest version

    Cory Lamle

    (@corylamleorg)

    6 years, 4 months ago

    That is good! Thanks for the update!

Viewing 5 replies - 1 through 5 (of 5 total)
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