orders stuck to processing, money not received in my square account

  • Resolved ayzohke

    (@ayzohke)


    1 month, 3 weeks ago

    hello, I have a WooCommerce store integrated with square payment but every purchase made is stuck to processing and money is not reflected in my square account. Under wonder notes i have this note that says Square Charge Approved for an amount (order amount) followed by transaction id.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    1 month, 2 weeks ago

    Hi there @ayzohke,

    Thanks for reaching out.

    In order to troubleshoot the issue even further, I could use a bit of help from your end.

    Could you please share with us a screenshot of the order notes from your end? You can remove any confidential information and share the screenshots here using a screenshot sharing software like https://snipboard.io/ and paste the direct link here.

    Also, please send us a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    1 month ago

    Hi there 👋 We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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