Made in Chicago Company Directory

Resolved Stephanie – Stay At Home Cat Mom
(@passportforhappiness)

2 years, 7 months ago

When I click the “buy it now” button on one of our items, it pops up with my info to buy it, but it says $0 shipping. We use printify for calculating or shipping. Is express checkout now available with printify shipping?
https://prnt.sc/1z7gi44

I’m using a chrome browser on linux.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Chris Moreira – a11n
(@chrism245)

2 years, 7 months ago

Hi @passportforhappiness!

Can you provide us with more details if this happens when you disable the Printify extension?

Are you able to see shipping rates when that other extension is disabled?

Additionally, please share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Thread Starter Stephanie – Stay At Home Cat Mom
(@passportforhappiness)

2 years, 7 months ago

If I disable the printify option and add a shipping option through woocommerce, it is still not showing the shipping on the buy it now and when I go through the cart page, it will show shipping with the printify on, but say there is no options with the printify off.

`
### WordPress Environment ###

WordPress address (URL): https://purroften.com
Site address (URL): https://purroften.com
WC Version: 5.9.0
REST API Version: ✔ 5.9.0
WC Blocks Version: ✔ 6.1.0
Action Scheduler Version: ✔ 3.3.0
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### Post Type Counts ###

attachment: 3536
brizy-project: 1
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customize_changeset: 54
feedback: 3
ht-footer: 1
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shop_coupon: 2
shop_order: 2
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### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (24) ###

404page – your smart custom 404 error page: by Peter Raschendorfer – 11.3.0
Akismet Anti-Spam: by Automattic – 4.2.1
Contact Form 7: by Takayuki Miyoshi – 5.5.2
Facebook for WooCommerce: by Facebook – 2.6.7
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Spocket: by Spocket – 1.6.1

### Settings ###

API Enabled: –
Force SSL: –
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Currency Position: left
Thousand Separator: ,
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Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #38 – /
Cart: #40 – /cart/
Checkout: #42 – /checkout/
My account: #44 – /my-account/
Terms and conditions: #2 – /terms-and-conditions/

### Theme ###

Name: WPCplant
Version: 1.0.4
Author URL: https://wpclever.net/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://purroften.com
Subscription Statuses: –
WooCommerce Account Connected: ❌ No

### Store Setup ###

Country / State: United States (US) — Oregon

### Payment Gateway Support ###

WooCommerce Payments: products
refunds
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### WooCommerce PayPal Payments ###

Onboarded: No
Shop country code: US
PayPal card processing available in country: Yes
Pay Later messaging available in country: Yes
Vault enabled: No

### Action Scheduler ###

Canceled: 14
Oldest: 2021-10-30 12:58:49 -0700
Newest: 2021-10-31 17:06:12 -0700

Complete: 3,349
Oldest: 2021-10-26 20:33:02 -0700
Newest: 2021-11-12 10:03:54 -0800

Pending: 3
Oldest: 2021-11-12 11:42:11 -0800
Newest: 2021-11-13 00:49:52 -0800

### Status report information ###

Generated at: 2021-11-12 10:08:46 -08:00

Plugin Support B C. a11n
(@battouly)

2 years, 7 months ago

Thanks for sharing the SSR @passportforhappiness!

So, $0 fee for shipping is displaying when it shouldn’t, is that correct?

Can you please provide me a step-by-step guide to replicate, please include:
– the product name, direct link to the product to add to cart
– the product quantity to add to cart
– a valid shipping address
– rates that you get if you get some
– rates that you expects
– A screenshot of your shipping zones

Do you have a built-in shipping method such as Cash on delivery enable?

Thread Starter Stephanie – Stay At Home Cat Mom
(@passportforhappiness)

2 years, 7 months ago

This happens to any item in my store that I’ve tried.

I click on the item click “buy it now” and it isn’t charging the shipping.
but if I choose the actual add to cart button and go to my cart, it is charging shipping.
https://prnt.sc/1zt6wao

This is the product I used in my example: https://purroften.com/shop/colorful-cat-face-kiss-cut-stickers/

Each item is charged a different amount for shipping, depending on how much it costs to ship (Printify takes care of this amount). This one, in the add to cart option says it cost $3.80 to ship to 2342 beaver street, eugene, OR 97404
https://prnt.sc/1zt78ek

I do not have cash on delivery enabled

shipping zones https://prnt.sc/1zt6zso (I have it set as ($5 flat rate & Free shipping over $100) I’ve tried turning those off, but it does the same thing. I would prefer printify to do the calculations, since they are the one actually shipping the item and I don’t want the shipping to eat at my profit) I was just hoping that actually specifying an actual shipping cost that it might fix the problem, but nothing changed.

Plugin Support Nagesh Pai
(@nagpai)

2 years, 7 months ago

Hi @passportforhappiness .

Thanks for the additional information.

From what you describe, the shipping costs in the Cart page are added by Printify and not using the standard shipping zones of WooCommerce.

I did a test with the product you shared and I see USD 3.8 getting correctly added for a US address by clicking the buy now button

https://d.pr/i/7OCm56

Please note that this option will only show shipping zones and methods that are specified within
**WP Admin → WooCommerce → Settings → Shipping** and for each zone within there.

I do not seem to see the Printify method being added there (only flat rate and free shipping). That’s the reason it will not show any Printify calculated shipping costs on the Buy now button.

Please check with Printify support, if they have a way to insert their shipping costs in the Shipping zones and methods of WooCommerce shipping settings.

Thread Starter Stephanie – Stay At Home Cat Mom
(@passportforhappiness)

2 years, 7 months ago

ahh thank you so much, that makes me realize the problem. I had my shipping address on there but i never chose the “choose” button. once i actually choose the address the shipping shows up correctly.
Thank you so much for all your help!

Plugin Support Orry F. a11n
(@orhanf)

2 years, 7 months ago

We are happy to help. I will be marking this thread as solved!