One client form will NOT submit, other forms no issues

  • Resolved kristinubute

    (@kristinubute)


    7 months, 4 weeks ago

    Hi,

    I’ve had a few issues with your plugin recently. One out of 3 of my client forms works ONLY intermittently. Meaning when I customer sometimes wants to make an enquiry and they click send it says “The form was unable to submit. Please contact the site administrator.”

    This has been happening for months. Firstly I thought it was the Recaptcha issue but then I disabled the Recatpcha on just 1 form. The other forms work NO issues. Just this 1 form.

    Please advise what the issue could be.
    Client site is LIVE and I’m getting frustrated as its been happening intermittently for a while. Then their customer will ring and say form not working …

    Pretty urgent if someone has a moment and has experienced this same issue.

    Thanks Kristin

Viewing 2 replies - 1 through 2 (of 2 total)
  • Prashant Rai

    (@prashantrai)

    7 months, 3 weeks ago

    Hey @kristinubute – Thanks for reaching out!

    When you get a chance, can you please share the URL of the page where the form is embedded so I can take a closer look?

    Kindly,

    Prashant Rai

    (@prashantrai)

    7 months, 3 weeks ago

    Hey @kristinubute – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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