Made in Chicago Company Directory

Resolved WristyManchego
(@wristymanchego)

1 year, 10 months ago

Hi there, I’m having an issue with the popup onclick event on mobile.

The event triggers on touch, not on tap. For example: When scrolling the page, if you accidentally touch on the popup button during a thumb scroll action, the popup will be triggered. The user in this case isn’t actually clicking the button and this isn’t how the standard touch event works for mobile.

I have the OnClick event selected as the trigger in the back end.

Is it supposed to behave this way?

Viewing 7 replies - 1 through 7 (of 7 total)

Sygnoos Support
(@sygnoossupport)

1 year, 10 months ago

Dear @wristymanchego,

We are sorry to hear that you are facing issues.
Could you please send us the URL where we can check the popup. You can create a test page and insert the popup there as well.
Also, can you please send us the system information file?
You can retrieve it from here:

How to Retrieve the “System Information” File
You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme

Regards,
Popup Builder Team

Thread Starter WristyManchego
(@wristymanchego)

1 year, 10 months ago

Hi there, here is a test page: https://skinnlab2.danjwilliams.com.au/popup-test/

Sygnoos Support
(@sygnoossupport)

1 year, 10 months ago

Dear @wristymanchego,

Thank you so much for the URL.
May we kindly ask you to send us already requested system info file as well?

Regards,
Popup Builder Team

Thread Starter WristyManchego
(@wristymanchego)

1 year, 10 months ago

Please take a look without the system info.

My question is if the button action is standard behaviour, you don’t need system info for that.

Sygnoos Support
(@sygnoossupport)

1 year, 10 months ago

Dear @wristymanchego,

Unfortunately, it is not possible to check the issue without having the system info file.
We would kindly ask you to send us the system info file so that the tech team can investigate the issue.

Regards,
Popup Builder Team

Daniel
(@danieldiaz)

1 year, 6 months ago

I have the same problem. https://thefriendsgroup.cl/

cell phone, when I scroll, the popup opens. I would like it to open only if I click on it.

Sygnoos Support
(@sygnoossupport)

1 year, 6 months ago

Dear @danieldiaz,

Please kindly note that the tech team is working on the issue currently.
We will let you know once there is an update.
Once again, accept our sincerest apologies for any inconveniences.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Onclick popup on mobile’ is closed to new replies.

Directory

Tags