Object reference not set to an instance of an object

  • njoyartuk

    (@njoyartuk)


    3 years ago

    I am using Sendible to bulk post to my various social media platforms, this includes my WP Site Posts. All was working fine until around 16th June when all the posts I was sending to WP came back saying they could not be delivered with the following message.
    “Object reference not set to an instance of an object. You can check the error and resend the message from within the Undelivered section in your account”
    This implies it was not posted at all, but in fact, it does post it. It just doesn’t have the ‘Featured Image’ set. So I have to log in WP manually and set the featured image. The image is there in the media library, so it was uploaded from Sendible as part of the message.
    I have gone through a lengthy support process with Sendible and I contacted themesDNA to see if could be related to the WP theme… they have both concluded that the problem is not at their end but with WP.
    Can you please assist?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • George Appiah

    (@gappiah)

    3 years ago

    Where are you seeing this error message? In WordPress or in Sendible?

    Thread Starter njoyartuk

    (@njoyartuk)

    3 years ago

    In Sendible

    George Appiah

    (@gappiah)

    3 years ago

    WordPress doesn’t come with any Sendible feature or integration.

    Someone, possibly Sendible themselves, did some work to integrate Sendible with WordPress… allowing you to send messages from Sendible to WordPress. Now you’re unable to (properly) send messages from Sendible to WordPress.

    In other words, the integration work done by Sendible isn’t working properly, at least not on your website.

    It should then logically follow that the problem lies with whatever “work” was done to integrate the two systems. And the responsibility should fall on whoever did this “work” or integration.

    In Sendible

    So there’s an error message in the integration code written by Sendible. And it’s someone else’s responsibility to troubleshoot their error message and fix it?

    Now, I understand that the integration may be working for others, and something on your site may be preventing this integration from working on your site.

    But then again, we’re talking about custom integration code written by a Sendible, with error messages appearing in Sendible’s application.

    So how can 3rd-parties who don’t have access to the Sendible integration or codebase troubleshoot this?

    At the very least, Sendible should be able to troubleshoot their error message (that is appearing in their application), and tell you/us what this error message implies and/or what changes need to be done on your site to clear it.

    Thread Starter njoyartuk

    (@njoyartuk)

    3 years ago

    My thoughts were the same…. which is why I spent some time going through it with their 2nd line support on a zoom call… I could send many exchanges but this is the upshot of it…

    From Sendible:
    As discussed on the call the message of “Object reference not set to an instance of an object” that can be seen within the Undelivered section of your Sendible account is a message being returned directly from your WordPress site.

    After some investigation it does look like the posts are going through to your account as intended, however, the error message is being returned as the generation of thumbnails on your posts do not seem to generate as intended.

    As suggested on the call, it would be worth contacting your Theme provider to see if any settings you are missing could auto-generate a thumbnail preview for you. However, they may also suggest there would be a different plugin for you to use.

    As mentioned, however, the role of Sendible is functioning as intended with the posts arriving on your WordPress site.

    From the theme provider:
    This is not a theme issue. Try installing a plugin like this: https://wordpress.org/plugins/wordpress-seo/

    From Sendible:

    Thanks for the update and sorry to hear that the theme makers were not much assistance. 

As mentioned previously the role Sendible plays in this is functioning as intended. Our contribution to this workflow is to publish content from Sendible to your WordPress which is functioning as intended. 

However, sadly something seems to be amiss on your site that is then causing the post to not display as you would like (in regards to thumbnails for the post). 

I truly wish I could assist further on this, however, as I said on the call I'm a Sendible expert and sadly not a WordPress expert.

    ——
    So I don’t really know where to do now?

    Thread Starter njoyartuk

    (@njoyartuk)

    3 years ago

    Further to that… they were not able to replicate the problem when they tried numerous tests on their own WP sites…

Viewing 5 replies - 1 through 5 (of 5 total)
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