Number of scheduled review requests does not match number of orders

  • Resolved christian1081

    (@christian1081)


    1 year, 7 months ago

    The Number of scheduled review requests does not match number of orders.
    We set the time between the completion of an order and the sending of a review request at 30 days. During the last 30 days we had more than 800 orders. All of them were completed. There are no limitations set. But the number of scheduled review requests is just about 160.
    That means that for several orders there was not scheduled a review request.

    Does anyone have the same issue or an idea what could be the reason?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support pear8398

    (@pear8398)

    1 year, 7 months ago

    Hi,

    Thank you for using CusRev.

    Can you please edit some completed orders but there is no review reminder scheduled and share some screenshots of the order status?

    I think there could be an issue with the WP cron on your site, you can try to use the CR Cron and observe this issue again. Please read more on this solution
    No Review Reminders Are Sent

    Plugin Support bagel1317

    (@bagel1317)

    1 year, 6 months ago

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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