Hi @rafinkhan , thanks for the response, I will definitely go and try that now. I’m very confused why your own support team didn’t offer that the first time I asked. See below the entire thread where I said what I needed to do very clearly, and then your teams support response was basically “that it can’t be done.” Hence this review.

See below – wish they had given me the response you gave above first. I will go try it now and get back to you if there are still problems or questions.

Here is my original question to your support:
To be more specific, this is your standard landing page (attached screenshot) for a Document.

Notice all the elements on the page: breadcrumbs at top, category listing with articles in drop downs on the left, doc article on the right, commenting, sharing, reviews at the bottom. NONE of this is editable when we go to the page to edit it in Elementor. The section is 100% rendered by BetterDocs and there is no widgets for any of these items, making it almost impossible to properly “style” the Document page in Elementor.

We were so excited we’d found BetterDocs and were going to leave HELPIE for BetterDocs, but the inability to properly style a document article page in Elementor is a big negative. You need widgets for all these sections, not just search and category box! Alternatively, you need at least a widget to generate this entire layout so it can be placed on an Elementor page. If we go to a blank Elementor canvas in your document (post type) to edit, then we lose ALL of the things above (breadcrumbs, left side bar listing, reviews/commenting) – and you don’t have widgets to place these items.

Hope this makes sense and you have a solution?

and here is your support response – notice they clearly say “it’s not possible to edit with element or since we have our own custom layouts.” – why didn’t they offer what you offer above?

Hi Brett,

First of all, I am sorry for the delayed response as we were closed due to the weekend. Regardless, about your query on Docs editing in Elementor, well, you can only edit the content part with Elementor. So, in that portion, you can add any Elementor widgets you want. That’s how BetterDocs works with Elementor.

But if you are looking to customize any other portion like social share button, breadcrumbs, category list, or anything else, it’s not possible to edit ’em with Elementor since we have our own layouts and offering own customization options for them. I hope you understand.

If that’s not what you are looking for, we can definitely proceed the refund for you as well. Thank you!

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@rafinkhan no response?

Hi @rafinkhan, no, I didn’t leave it out of my original review nor am I “diverting” to it now. I explained above that the confusion is in what we both call the “landing page”. You thought I meant the initial STARTING Betterdocs landing page, which, yes, is the only page that can be customized with Elementor.

As you mention above, nothing in the actual DOCUMENT/BETTERDOCS article (which is what I mean is a landing page, as THIS is the page you LAND on when you click on an article from the main page) cannot be customized with Elementor. You can’t style anything. And there are no shortcakes available for the Betterdocs post type page.

This is why the review clearly says “not ready for Elementor” which is true as we’ve both now clarified above – if ALL of Betterdocs isn’t customizable with Elementor, then why just have part of it? Hence, the review.

Hopefully we’re all on the same page now.

I do see in another review another person from BetterDocs claims all kinds of new features are coming with HOPEFULLY the ability to start styling the Betterdocs ARTICLE “landing” page in a new version.

THEN You are ready to claim Elementor integration.

Thank you! It is a great plugin, just impossible to style with Elementor completely, which is frustrating.