Home / Plugin: Wordfence Security - Firewall, Malware Scan, and Login Security / Not receiving scan results email
Hello.
I don’t receive scan results emails.
Alert me with scan results of this severity level or greater setting is set to Low.
The Where to email alerts setting is correct.
I do recive weekly summaries.
I’ve chekced the spam.
What can I be missing?
Thanks.
Hello @asafm7 and thanks for reaching out to us!
Have you ever received the scan results in the past or has this always been an issue?
Can you log into your site and navigate to Wordfence > All Options > General Wordfence Options > Where to email alerts and make sure you have your correct email listed here?
Thanks!
Thanks, @wfadam.
Have you ever received the scan results in the past or has this always been an issue?
I remember receiving these emails in the past, but I think that not from the website I’m currently managing.
Can you log into your site and navigate to Wordfence > All Options > General Wordfence Options > Where to email alerts and make sure you have your correct email listed here?
Yes, the email is correct.
Thanks for confirming that.
Let’s try to disable the alerts and reactivate them. Sometimes this can reset the database and get the emails going again.
Log into your site and navigate to Wordfence > All Options > Email Alert Preferences and disable all these options – then SAVE. Once the Save is complete, check the email alert options you would like to have set and then SAVE again.
Let me know if this works.
Thanks, @wfadam.
I’ve done that. I will keep you updated.
