Not allowed to edit element despite being admin

  • Resolved Madlynn

    (@m4dlynn)


    11 months, 3 weeks ago

    Hello,

    I’m currently working on updating an old website. I made a copy I’m working on, so the site has been created with an older Visual Composer version (35.1) but I’m editing it with the latest version.

    So far things are working out well, but when I try to edit elements like “Global Template” or “Section” then following message appears:

    View post on imgur.com
    “You are not allowed to edit this element. Please contact the Administrator of your website.”

    But I AM the administrator. In the Role Manager tab, I can edit every role, including the admin one. Doesn’t that mean I’m the admin?

    What do I do? Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rohan Khandeparkar

    (@rohanvc)

    11 months, 3 weeks ago

    Hello,

    Please make sure that the elements such as global template are downloaded from the hub and are available in add element area.

    Thanks,

    Thread Starter Madlynn

    (@m4dlynn)

    11 months, 3 weeks ago

    Hi,

    they are available in the add element area, but I still cannot edit them even though I can add them!

    View post on imgur.com
    Plugin Support Rohan Khandeparkar

    (@rohanvc)

    11 months, 2 weeks ago

    Hi,

    I would request you to kindly drop us a ticket via the official support channel: http://help.visualcomposer.com/support regarding the issue.

    Thanks,

    Thread Starter Madlynn

    (@m4dlynn)

    11 months, 1 week ago

    For anyone having the same problem in the future:

    We figured out that it’s most likely because this website was build with the premium licence of visual composer, which then expired when the website was handed to me. Thus certain elements are premium elements which cause all these problems without a premium licence:

    • endless loading on some pages (with premium elements)
    • “classic tabs” element cannot be edited without basically deleting the page
    • the problem I already listed here

    Hopefully this helps!

Viewing 4 replies - 1 through 4 (of 4 total)
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