• Hello,

    I’m having several problems with your extension. From time to time, the configuration of my fields changes without any action on my part (so they disappear from my products).

    Worse still, now the fields have completely disappeared and there’s no way of making them reappear on my products (even by deactivating the extension, reinstalling it or trying to recreate the fields…).

    For your information, I had a problem with your extension linked to insufficient memory on my e-commerce site that I’ve corrected

    I need a quick solution to put everything back in order. Can you please help me?

    Thank you in advance for your help.
    All with kind regards.

    Translated with DeepL.com (free version)

    The page I need help with: [log in to see the link]

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  • Plugin Support Pablo Pérez

    (@pperez001)

    Hi there,

    Thank you for opening this topic and let us know your problem.

    Could you please let us know:

    • URL of a product with addons missing
    • Send us a screenshot of your addons configuration
    • Let us know if the insufficient memory problem still happens when loading products with addons or when saving any changes to the configuration?
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