My Account redirects me to homepage

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    2 years, 4 months ago

    Hi there,

    Thanks for reaching out.

    I can see from the System Status Report that the pages are correctly set up.

    Can you please navigate to WordPress Dashboard > Plugins and try to deactivate all the plugins except WooCommerce and see if it makes any difference?

    Let me know if it helps!

    Best,

    Thread Starter jazzu

    (@jazzu)

    2 years, 4 months ago

    Hi @daniyalahmedk !

    Thank you for your reply. I already did that. Left only WooCommerce and Elementor enabled.

    Kind regards

    Margaret S. woo-hc

    (@margaretwporg)

    2 years, 4 months ago

    Hi @jazzu

    Thanks for disabling all plugins.

    Left only WooCommerce and Elementor enabled.

    Elementor is a third-party plugin, which limits us from being able to provide support for it. You may want to reach out to the plugin developer directly at https://elementor.com/support/ , for the settings.

    Kindly note that this particular forum is for questions that are related to the WooCommerce core features.

    If you experience the same behavior when your site is running the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software, please let us know so that we can investigate further.

    Cheers

    Thread Starter jazzu

    (@jazzu)

    2 years, 4 months ago

    Hello @margaretwporg !

    Okay, I enabled the Storefront theme, disabled all plugins except WooCommerce. If I’m logged in, everything works perfectly.

    However, if I’m NOT logged in, I’m still redirected from any URL that leads to My Account to the homepage.

    Here’s the updated system report with disabled plugins and Storefront enabled:

    
### WordPress Environment ###

WordPress address (URL): https://moja-savna.si
Site address (URL): https://moja-savna.si
WC Version: 6.2.1
REST API Version: ✔ 6.2.1
WC Blocks Version: ✔ 6.7.3
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.1.0
Log Directory Writable: ✔
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.27
PHP Post Max Size: 50 MB
PHP Time Limit: 30
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.32-MariaDB-log-cll-lve
Max Upload Size: 20 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.2.1
WC Database Prefix: YwAaXCZkY_
Total Database Size: 82.39MB
Database Data Size: 73.07MB
Database Index Size: 9.32MB
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YwAaXCZkY_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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YwAaXCZkY_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
YwAaXCZkY_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
YwAaXCZkY_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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YwAaXCZkY_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
YwAaXCZkY_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
YwAaXCZkY_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
YwAaXCZkY_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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YwAaXCZkY_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
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YwAaXCZkY_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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YwAaXCZkY_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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YwAaXCZkY_pmpro_membership_levels: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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YwAaXCZkY_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
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YwAaXCZkY_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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### Post Type Counts ###

acoplw_badges: 1
attachment: 285
bnfw_notification: 2
cartflows_flow: 1
cartflows_step: 2
custom_css: 2
customize_changeset: 73
dlm_download_version: 1
elementor_library: 30
forminator_forms: 3
glossary: 1
gpsc_slider_carousel: 1
mailpoet_page: 1
nav_menu_item: 21
oembed_cache: 3
page: 22
post: 1
product: 72
product_variation: 30
project: 1
revision: 863
shop_order: 22
sp_wps_shortcodes: 1
tooltips: 1
woolentor-template: 1
wp_global_styles: 1
wpuf_forms: 1
wpuf_input: 2
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (1) ###

WooCommerce: by Automattic – 6.2.1

### Inactive Plugins (29) ###

All in One SEO: by All in One SEO Team – 4.1.7
CartFlows: by CartFlows Inc – 1.8.2
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.9
Child Theme Configurator: by Lilaea Media – 2.5.8
Content Control: by Code Atlantic – 1.1.9
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.2.1
Disable woocommerce logout confirmation: by Hem Thapa – 1.2
Download Plugin: by metagauss – 2.0.3
Elementor: by Elementor.com – 3.5.5
Enhanced AJAX Add to Cart for WooCommerce: by TheRiteSites – 2.3.0
Essential Addons for Elementor: by WPDeveloper – 5.0.9
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.1.0
Forminator: by WPMU DEV – 1.15.11
Google Listings and Ads: by WooCommerce – 1.11.1
Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.10
Loco Translate: by Tim Whitlock – 2.5.8
Max Mega Menu: by megamenu.com – 2.9.5
Page scroll to id: by malihu – 1.7.5
Really Simple SSL: by Really Simple Plugins – 5.2.3
Reveal IDs: by Oliver Schlöbe – 1.5.4
SMNTCS Custom Logo Link: by Niels Lange <info@nielslange.de> – 1.16
Temporary Login Without Password: by StoreApps – 1.7.2
TH Advance Product Search: by ThemeHunk – 1.1.1
User Menus: by Code Atlantic – 1.2.7
WooCommerce Bankart Payment Gateway Extension: by Bankart – 1.7.3.2
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.13.1
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 2.2.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.2

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /trgovina/
Cart: #6 - /kosarica/
Checkout: #7 - /zakljucek-nakupa/
My account: #8 - /moj-racun/
Terms and conditions: #3 - /pravilnik-o-zasebnosti/

### Theme ###

Name: Storefront
Version: 3.9.1
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 4,674
Oldest: 2022-01-24 08:10:23 +0100
Newest: 2022-02-23 08:33:03 +0100

Pending: 5
Oldest: 2022-02-23 08:38:03 +0100
Newest: 2022-02-24 07:53:15 +0100

### Status report information ###

Generated at: 2022-02-23 08:35:46 +01:00

    Kind regards

    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    2 years, 4 months ago

    Hi there,

    Thanks for getting back to us.

    Can you set up some staging websites and try to disable all the plugins and switch to the storefront theme? Because I can see on the live website those plugins and theme are still active.

    You can set up a staging website by using the following plugin:

    https://wordpress.org/plugins/wp-staging/

    Let me know and I’ll run some tests on the site.

    Best,

    Thread Starter jazzu

    (@jazzu)

    2 years, 4 months ago

    Hi @daniyalahmedk !

    Thank you for your time. I downloaded the plugin and created a staging site.

    Here is the link.

    Kind regards

    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    2 years, 4 months ago

    Hi there,

    Thanks for providing the staging site URL.

    I found my accounts page is working fine on the staging website and it doesn’t redirect on the home page:

    https://moja-savna.si/moja-savna-stagi/?page_id=8


    Full Size: https://d.pr/i/YSJudD

    It seems like the issue on the live website is due to the server-cache/theme/plugin and it doesn’t come from WooCommerce itself.

    I hope it helps!

    Best,

    Thread Starter jazzu

    (@jazzu)

    2 years, 4 months ago

    Hi @daniyalahmedk

    Thank you for taking your time for this. I checked it out myself, and I see what you mean. However, I tried loading my child theme in the staging site, and it works normally there too.

    So I still don’t understand the issue, it works on the staging site, but not on the live site. How do I pinpoint the problem then?

    Update: I went and started removing plugins. I actually found out it starts happening when I have the “Content Control” plugin active, which makes a lot of sense.

    Kind regards

    • This reply was modified 2 years, 4 months ago by jazzu.
    • This reply was modified 2 years, 4 months ago by jazzu.
    Margaret S. woo-hc

    (@margaretwporg)

    2 years, 4 months ago

    Hi @jazzu

    I went and started removing plugins. I actually found out it starts happening when I have the “Content Control” plugin active

    It’s great that you could narrow it down to the plugin Content Control: by Code Atlantic – 1.1.9.

    Now that the culprit has been caught, you may want to report the issue at the plugin’s dedicated forum at https://wordpress.org/support/plugin/content-control/ so that they can make necessary updates to it.

    Thanks

    Thread Starter jazzu

    (@jazzu)

    2 years, 4 months ago

    Hey @margaretwporg !

    Actually there wasn’t a bug at all, it was a mistake I made (don’t even remember when).
    The thing is, I downloaded the plugin, because I have 2 tabs in the main menu, but I only want one of them to be shown, depending on the login status. The tabs are My account and Login.

    So, when you are logged out, you only see Login/Register tab, and once you’re logged in, you have the My account tab.

    For some reason, I restricted the My account tab not only in the main menu, but in general. So, I went ahead and only applied it to the menu, deleted the general restriction and made some redirections with Redirect plugin.

    Everything works the way it’s supposed to now.

    Thank you for your time

    Margaret S. woo-hc

    (@margaretwporg)

    2 years, 4 months ago

    Oh, I see! Thanks for clarifying.

    Glad to hear that it’s all sorted out now!

    I’m marking this topic as resolved. Feel free to create a new topic if you have any other questions.

    Cheers

Viewing 11 replies - 1 through 11 (of 11 total)
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