Manage Images \ Edit Gallery: Blank Thumbnails

  • aveenniker

    (@aveenniker)


    4 years, 1 month ago

    My previous topic was ticked as resolved after the suggestion that illegal characters in filenames may have been to blame. This turned out not to be the case.

    On further investigation I’ve discovered that ALL of my 119 galleries show the same problem:

    When in Edit Gallery only 40 thumbnails show and the rest are just blank squares with no information or editing capabilities. As a rule the 40 thumbnails are from more recently added images.

    I am using the Twenty Sixteen theme.

    PHP 7.3 is installed on my Fasthosts server.

    I also tried using Microsoft Edge instead of Firefox. No difference.

    I am using Windows 10 with 18GB RAM.

    I also tried Windows 7.

    Media Library says it contains 11490 items.

    I tried disabling all other plugins except:
    Robo Gallery 2.8.32
    Robo Gallery Key 1.3
    Robo Gallery Key 1.5
    Gutenberg
    Classic Editor

    Can you confirm these are the correct Robo Gallery plugin versions I’m using?

    I would be grateful for any suggestions of things to try

    Screenshots and more info

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)
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  • augwitts

    (@augwitts)

    3 years, 11 months ago

    I had the same problem , but when I replaced script js file in my gallery folder problem was gone.
    Thanks!

    littleelmgrooming

    (@littleelmgrooming)

    3 years, 11 months ago

    Interesting how did you do that? Because I replaced mine but it didn’t work it instead broke the page.

    mikefront

    (@mikefront)

    3 years, 11 months ago

    I had gray thumbnails, but on the latest version of the wp with the new script.js problem is gone (on my page). I just use new js file one suggestion location of the gallery folder:

     Please open this folder:
wp-content\plugins\robo-gallery\cmb2\fields\gallery\js

    Thanks!

    laseromat

    (@laseromat)

    3 years, 11 months ago

    I have the same problem but have no acces to wordpress folder to activate script. When do You want to fix this problem, Robosoft?

    Plugin Author robosoft

    (@robosoft)

    3 years, 9 months ago

    We have released new gallery version 3. Fix of the blank thumbnails included to this gallery version.

    Thank you for your understanding and patience.

    Thread Starter aveenniker

    (@aveenniker)

    3 years, 9 months ago

    I more or less gave up 3 months ago. Now I find a recent update introduces some changes and more thumbnails start to gradually appear. At least one new bug has appeared causing text on the public view of gallery thumbnails to be black when on a page using the shortcode although white in Robosoft’s own direct view. It seems to be an intermittent problem.

    Also, I laboriously edited each of my 121 galleries to show only the Twitter share icon. Now I find that a recent change has put Facebook icons back against my wishes. I can no longer find the edit option.

    I find it really annoying that the interface is peppered with links to the Pro version when it’s already installed. It’s not clear that these links provide no specific help with the Pro version and are just unnecessary advertising to buy something you’ve already bought. Surely it’s not too difficult to restrict this to the free version.

    I would gladly pay more for a version with good English and the absence of links that take you round in circles.

    • This reply was modified 3 years, 9 months ago by aveenniker.
Viewing 6 replies - 16 through 21 (of 21 total)
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