Hi,

Thanks for using our plugin!

1)Refund approval emails don’t work. When I change the status of the order to refund request approved(from woo commerce/orders), acceptance mails don’t trigger. First refund request mail works but following not. Maybe i miss something.

->>Refund approve mail will only be received at the customer end, so please check this once from the client end.

2)Refund total always calculated with excluded shipping cost. In general refund total must include shipping cost too. Maybe i miss something.

->> If you really want to refund the shipping cost too then please disable the tab include tax with product refund request, then it will work fine.

3)[order number] shortcode in mail templates not compatible with custom order number plugins.It sends wrong order number.

->> Please use the shortcode [order] instead of [order number]

4)Merchant refund notify mail template is broken.Shipping and billing info placed badly in the mail.

->> This seems to be some CSS issue, please check if you can fix it on your own, else you can contact our support for better help.

5)There are strings that not able to translate. Need to edit directly core files.

->>Please use our latest version 3.1.0, we have updated our plugin and make each string compatible.

Hope this will resolve your issue!

Regards,

Hello @hsntgm

2)Not fixed. Refundable amount still excludes shipping cost.
->>we don’t provide any functionality to refund shipping fee from the order as product is delivered so if customer request for refund then only product price will be refunded

3)Not fixed. order, order_number all of them sends wrong order number to customer.(using custom order number plugin)
->> As now we check that you’re using some third party plugin so we need to check compatibility with that, also you can check once by deactivating the third party plugin, then our short code will work fine in the email template.

Regards
Makewebbetter