Hi there,

We have a store where we have a steady flow of items being sold.

We use a fulfilment company to send our items out.

Because so many items are sold, it is inevitable that a fair few get lost in the post/during shipping, and because of this, we simply send a replacement order to customers at no extra cost, where we can see their order has not been delivered via the shipping tracking for the order.

When a customer makes the initial order, the fulfilment company takes the info from our system, and dispatches the order – then the fulfilment system adds a note to the customer’s woocommerce order with the tracking number.

However, when we work in customer services and find a customer needs a replacement order, we are having to create a spreadsheet manually, which we then send to the fulfilment centre for them to process.

They send out our replacement orders daily, and feedback to us with another spreadsheet including the new tracking codes for the replacement orders.

(this is long-winded, I know!)

What I would like to know is this:

Is there a very simple plugin where – if I go to a customer’s original order, I can simply ‘recreate’ that order as a fresh, new one – but without charge to the customer. However, by doing this, it would create a new order in the system that the fulfilment company’s system will process, and thus update with a new tracking code etc – all the time Woocommerce linking the new ‘replacement’ order with the original order on the system?

This way it totally removes us having to make spreadsheets of replacement orders daily, for the fulfilment company to send us back spreadsheets of replacement order tracking codes, and for us manually having to keep the customer updated that their replacement order has been dispatched/provide tracking.

A pretty convoluted explanation, but actually quite a straight-forward problem I need solving!

Any advice or help would be so appreciated, thank you! 😀