Issue with searching products by ID and SKU in Products
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Hello,
While I’m trying to search products by their ID or SKU, I don’t get any results.
It only works with searching it by product title.
The page I need help with: [log in to see the link]
Viewing 6 replies - 1 through 6 (of 6 total)
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Hey there, @leo385! Thanks for contacting us. I’m happy to help you.
Are you having this issue on the back or front end?
Please note that if you are having this issue on the frontend, the default WooCommerce search does not include product ID or the SKU. So if that’s the case, it is working as expected.
If you are having this issue on the backend, please let us know so we can assist you further.
Looking forward to your reply.
Have a wonderful day!
@carolm29 I have this issue on the backend.
Only searching product by title works, but by id or sku it doesn’t.
Hi @leo385,
I have this issue on the backend.
Only searching product by title works, but by id or sku it doesn’t.
This is unusual, as it should work in the back end. This means something is interfering with your setup. With this in mind, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
- Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Once we have more information, we’ll be able to assist you further.
Thanks!
-OPOkay, I’ve copied it below.
System Status Report:
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przez BeRocket – 1.2.5.3 All-in-One WP Migration: przez ServMask – 7.82 Product Feed Manager for WooCommerce: przez RexTheme – 7.4.9 Better Search Replace: przez WP Engine – 1.4.6 Solid Security Basic: przez SolidWP – 9.3.2 Edytor klasyczny: przez Kontrybutorzy WordPressa – 1.6.3 Classic Widgets: przez WordPress Contributors – 0.3 CommerceGurus Commercekit: przez CommerceGurus – 2.1.1 Complianz | GDPR/CCPA Cookie Consent: przez Wtyczki Really Simple – 7.0.5 Contact Form 7: przez Takayuki Miyoshi – 5.9.5 Datalayer for WooCommerce FREE: przez Array.codes – 3.3.0 GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: przez Thomas Geiger – 1.20.2 Elementor Pro: przez Elementor.com – 3.21.3 Elementor: przez Elementor.com – 3.21.7 Conversios.io - All-in-one Google Analytics, Pixels and Product Feed Manager for WooCommerce: przez Conversios – 7.0.10 Instant Indexing: przez Rank Math – 1.1.18 Flexible Checkout Fields: przez WP Desk – 4.1.6 Kupony PDF WooCommerce PRO: przez WP Desk – 1.11.5 Kupony PDF WooCommerce PRO / Szortkody: przez WP Desk – 1.0.3 Flexible Shipping: przez Octolize – 4.25.0 Google Analytics for WordPress by MonsterInsights: przez MonsterInsights – 8.26.0 Kirki Customizer Framework: przez Themeum – 5.1.0 LiteSpeed Cache: przez LiteSpeed Technologies – 6.2.0.1 Tryb konserwacji: przez Lukas Juhas – 2.4.4 Nextend Social Login: przez Nextendweb – 3.1.13 Pretty Links: przez Pretty Links – 3.6.6 Recently viewed and most viewed products: przez CedCommerce – 1.1.1 Repeat Order for Woocommerce: przez polyres – 1.3.3 ShopMagic Abandoned Carts: przez WP Desk – 2.2.16 ShopMagic Advanced Filters: przez WP Desk – 2.1.11 ShopMagic Kupony Rabatowe: przez WP Desk – 2.1.11 ShopMagic Delayed Actions: przez WP Desk – 3.1.11 ShopMagic dla Contact Form 7 i WooCommerce: przez WP Desk – 1.3.7 ShopMagic dla WooCommerce: przez WP Desk – 4.2.14 ShopMagic Manual Actions: przez WP Desk – 1.7.4 ShopMagic Review Requests: przez WP Desk – 2.7.12 Grow by Tradedoubler: przez Tradedoubler – 2.0.21 Zamiany użytkowników: przez John Blackbourn i współpracownicy – 1.7.3 CTX Feed: przez WebAppick – 6.4.31 Płacę z PayU: przez PayU SA – 2.1.0 Premmerce Permalink Manager for WooCommerce: przez Premmerce – 2.3.11 WooCommerce - Recently Viewed Products: przez Remi Corson – 1.0 WooCommerce.com Update Manager: przez Automattic – 1.0.2 WooCommerce Aktywne Płatności: przez WP Desk – 3.9.1 WooCommerce Allegro: przez WP Desk – 5.0.8 WooCommerce DPD: przez WP Desk – 2.17.6 WooCommerce FreshMail: przez WP Desk – 2.1.2 WooCommerce Przelewy24: przez WP Desk – 3.4.4 WooCommerce Google Ads Dynamic Remarketing: przez SweetCode – 1.8.2 WooCommerce InPost: przez WP Desk – 4.4.9 WOOF - Filtr Produktów WooCommerce: przez realmag777 – 2.2.6.2 WooCommerce: przez Automattic – 8.9.1 Yoast SEO: przez Zespół Yoast – 22.7 WP Activity Log for WooCommerce: przez WP White Security – 1.5.2 Omnibus dla WooCommerce: przez WP Desk – 2.1.1 WP Mail SMTP: przez WP Mail SMTP – 4.0.1 WP Rollback: przez WP Rollback – 2.0.7 WP Activity Log: przez Melapress – 5.0.0 WPvivid Backup MainWP: przez WPvivid Team – 0.9.35 WPvivid Backup Plugin: przez WPvivid Team – 0.9.101 WooCommerce Google Merchant XML: przez WP Desk – 1.9.1 Inactive Plugins (1) WP Store Must-Use Plugins: przez WP Desk – 1.8.2 Dropin Plugins () maintenance.php: maintenance.php object-cache.php: object-cache.php Settings API Enabled: – Force SSL: – Currency: PLN (zł) Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – Logging Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 dni Level threshold: – Log directory size: 5 MB WC Pages Strona sklepu: #5771 - /sklep/ Koszyk: #7 - /koszyk/ Zamówienie: #8 - /checkout/ Moje konto: #5468 - /moje-konto/ Regulamin: #20064 - /regulamin-sklepu/ Theme Name: Shoptimizer Child Theme Version: 1.2.1 Author URL: Child Theme: ✔ Parent Theme Name: Shoptimizer Parent Theme Version: 2.6.1 Parent Theme Author URL: https://www.commercegurus.com/ WooCommerce Support: ✔ Templates Overrides: – Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings async-product-editor-category-field launch-your-store Daily Cron: ✔ Next scheduled: 2024-05-28 03:15:20 +02:00 Options: ✔ Notes: 43 Onboarding: completed Action Scheduler Complete: 9 275 Oldest: 2024-04-26 10:37:50 +0200 Newest: 2024-05-27 10:12:09 +0200 Failed: 89 Oldest: 2022-07-11 14:16:51 +0200 Newest: 2024-04-27 00:01:46 +0200 Pending: 17 Oldest: 2024-05-27 10:59:27 +0200 Newest: 2024-06-03 09:46:36 +0200 Status report information Generated at: 2024-05-27 10:20:31 +02:00 `Fatal error logs:
- { “error”: { “type”: 1, “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-includes\/formatting.php”, “line”: 1170 }, “backtrace”: [ { “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 348, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }
- { “error”: { “type”: 1, “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-includes\/taxonomy.php”, “line”: 975 }, “backtrace”: [ { “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 348, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }
- { “error”: { “type”: 1, “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-content\/plugins\/litespeed-cache\/src\/object.lib.php”, “line”: 846 }, “backtrace”: [ { “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 348, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }
- { “error”: { “type”: 1, “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-includes\/class-wp-hook.php”, “line”: 324 }, “backtrace”: [ { “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 348, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }
Hi @leo385,
Thanks for sharing your SSR. I see there are 62 active plugins on your site, can you please run a conflict test to determine if one of those or your theme is interfering?
To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.
If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each to see where the issue is coming from.Some important considerations:
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality, or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.
— It is also important to consider staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging to spin up a new test site quickly.
You can find more about this in this guide.
Please let us know about your findings.Thanks!
-OPHi there 👋 ,
We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.
Thanks!
-OP
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