Hi @paula56,
Thanks for reaching out about using the Critical CSS feature on your site. I did some troubleshooting and I have a feeling the issue may be related to one of your other plugins:
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd.
A redirect error can sometimes happen when a plugin that redirects to a “Coming soon” page is active on the site, and it conflicts with the Critical CSS generation. Could you temporarily disable the plugin, try to generate Critical CSS again, and see whether the issue is resolved?
Let us know how it goes.
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This reply was modified 3 weeks, 2 days ago by
Leah (a11n).
Hello Leah,
Thanks for your reply. I’ve just disabled SeedProd as you asked and tried again but I’ve still got the same message as before. Should I remove SeedProd altogether for the moment or can we try something else?
Thanks very much,
Paula
Hi @paula56,
Disabling the “Coming Soon” landing page should resolve the issue, as Jetpack needs direct access to your site, similar to how a regular visitor would access and view it. If the problem persists, it indicates that the cause lies elsewhere.
In this case, a more thorough analysis and investigation are required. Begin by temporarily deactivating all plugins except Jetpack Boost to see if the issue persists. I recommend starting with the Rank Math plugin; disable it and check if Jetpack Boost can generate Critical CSS. If the issue continues, proceed to disable other plugins one by one until the problem is resolved.
Let me know if this helps.
Hello Alin,
I’ve just disabled everything apart from Jetpack Boost, and I’ve removed SeedProd, but I’m still getting the same message :
Impossible de générer le CSS critique
Hmm, il semblerait qu’un problème soit survenu. Nous constatons toujours une erreur inattendue. Veuillez contacter notre service d’assistance pour obtenir de l’aide.
Error: Contact le support
I’ve emptied the cache on the server side, and on all browsers, but I’m still unable to generate the Critical CSS.
I don’t know what else I can do now. I hope you’ll have some suggestions. Thanks in advance.
@paula56,
Thank you for following the troubleshooting steps. If the issue still persists, it indicates that the cause might lie elsewhere, and further investigation is required. To proceed, please get in touch with us privately using the contact form provided here. Just send us a message, and we will take it from there.
Thank you!
Hello!
Since we are tracking this issue in our ticket queue, I will go ahead and close this thread. If you have any other questions, you’re welcome to open another thread here.
Cheers!
