Hi @singhbaba74 ,

Thanks for reaching out to us.

I have inspected your reference screenshots & am understand your concern. In order to provide you with a solution for the issue you are having, kindly share your form page URL so that I can inspect there properly & help you to find a solution as soon as possible.

Looking forward to your response.

Regards,
Reju

Hi @singhbaba74 ,

I hope this message finds you well & extremely sorry for the delayed response.

I visited your website and see you are not using MetForm here(screenshot). However, This issue can happen due to caches. If you are using any caching plugin on your site, then please clear the caches from your site and browser as well. if possible, keep it disabled for some time and then check.

Let us know if you have any other queries or clarifications.

Best Regards,
Reju

Hi @singhbaba74 ,

I hope this message finds you well & am understand your concern. I would like to inform you that sometimes this kind of issue occurs for third-party theme/plugin conflict. You could run a conflict test.

For the conflict test – please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for Elementor and MetForm to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

Also, if you using any custom codes please disable that & check whether the issue persists or not.

However, If you need any further assistance with our plugin, never hesitate to reach us.

Regards,
Reju