Gives error message on Subdomain.

  • Resolved Marcus_P

    (@marcus_p)


    11 months, 2 weeks ago

    Hi there,

    Got suddenly an error message at website health status.

    It says that the plugin ist not installed correct and I have to try to deactivate and reactivate the plugin. The message says also that there is an incorrect entry at the advanced-cache.php It seems this did not solve the problem ’cause the message is still shown up. I even deinstalled and reinstalled it, but without success. After installing the message shows up again.

    I use the surge plugin on two other projects (top-level domains) without any problems and now I’ve got suddenly that message at a subdomain projekt. Last weekend all seems fine and the message was not shown.

    • This topic was modified 11 months, 2 weeks ago by Marcus_P.
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  • Plugin Author Konstantin Kovshenin

    (@kovshenin)

    11 months, 2 weeks ago

    Top-level or subdomain doesn’t really matter for Surge. If the message shows up it means that it’s having trouble updating the WordPress configuration file (wp-config.php) to enable page caching, and/or creating the wp-content/advanced-cache.php file. Make sure the former is writable by the user executing the script, and the latter does not exist (often left from a previous caching plugin).

    Hope that helps!

    Thread Starter Marcus_P

    (@marcus_p)

    11 months, 2 weeks ago

    Thanks for the quick response. I’ve checked the user rights for the wp-config.php and it seems that they was changed, but don’t know why, ’cause I didn’t do it. I put them back to the standard settings and the problem seems to be solved. I will observe this an come back if this is not working.

    Edit;

    The problem was occuring again, but I think I know what was causing the problem. I’ve made a file comparsion of the wp-config.php with the projects that are working fine with the plugin and mentioned that on my subdomain project the command line define( ‘WP_CACHE’, true ); was in there, but two other commands missing.

    define( ‘WP_DEBUG_LOG’, false );
    define(‘WP_DEBUG_DISPLAY’,false);

    After adding those two missing lines the error message did not show up again, after checking health status.

    • This reply was modified 11 months, 2 weeks ago by Marcus_P.
Viewing 2 replies - 1 through 2 (of 2 total)
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