Getting worse and worse

  • moscomes

    (@moscomes)


    2 months, 1 week ago

    After an update some time ago, YITH apparently thought it to be a good idea to add inline styling with !important. After making some adjustments in my therefore needed blocks.php-copy within the child theme, or after using some hacky JS, I managed to sort that out. However, after updating to version 4.9.0, things went even crazier:

    • Changes to the CSS and/or HTML structure resulted in completely broken frontend styling.
    • All option images disappeared (supposedly fixed later, but keep reading).

    I have over 500 option images linked within the YITH add-on plugin. After they all disappeared (because only the image ID was stored), update 4.9.1 was supposed to fix this… however, all linked images were GONE after the update!

    I resorted to just marking the products as out-of-stock because the product page now looks terrible and doesn’t function properly anymore, while hoping for a fix in 4.9.2. In vain; no fix yet. Moreover, it got even worse: after linking some images to test a few things, I noticed that option images now overlay the main image when an option is selected. <sarcasm>Looks great when I use optimized images at the desired resolution, now scaled to fit in an image box designed for 1000px images without any way to adjust or toggle…</sarcasm>

    We’ve been using YITH (paid) plugins professionally and only have to deal with them occasionally due to maintenance intervals. But due to what I experience during more regular private use, I better prepare for lots of customer complaints…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Alessio Torrisi

    (@alessio91)

    2 months ago

    Hello there,

    I’m so sorry for the issues you have occurred with our plugin. I have not found any topic opened by you about this matter on this forum, so let’s talk about that here, if you want.

    Can you replace the issue with images if you create a new option too or you’re occurring the problem with old options only?

    About the problem with image replacement, do you occur it with “select” add-ons?

    We produce daily our best effort to provide the best support and keep our plugins updated, so we remain at your disposal waiting for your feedback, hoping to be able help you.

    Thanks for your time.

    Thread Starter moscomes

    (@moscomes)

    2 months ago

    Hi Alessio,

    If I create a new option (dropdown), I can add an image to each selectable option within, and it works; that’s not the issue. I’ve tested that. That’s also how I noticed the new problem with the option-image overlaying the main product image on the single-product page when an option is being selected.

    However, the main problem is with my existing products, which have over 500 also existing images linked to different product options (multiple dropdown options, where different selectable options have a different image). Those images are gone; I have to manually link them all over again. Before the 4.9.2 update, it at least showed the image ID, but after the 4.9.2 update, it’s all gone. No images, not even an image ID linked.

    I guess I don’t need to elaborate on the inline styling issue?

    Kind regards

    Plugin Support Vanesa

    (@vanesarodriguez)

    1 month, 1 week ago

    Hello there,
    I hope you are doing well :).

    As a first step to figure our what happens in your installation could you, please, share with us a screenshot of your plugins list?

    We remain at your disposal.

Viewing 3 replies - 1 through 3 (of 3 total)
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