Gallery captions and border settings are not applied

  • Resolved Jeremy Wasko

    (@jwasko1)


    7 months, 2 weeks ago

    Hello,

    Thank you to anyone who can assist with this issue!

    On the homepage of my site I have two images in a gallery. When editing the page, the gallery shows the captions in white font, with a gray background, and they are oriented on the left bottom of the image. The images also have a border between them. Everything seems normal and appears as I want when editing. See here – https://photos.app.goo.gl/aLFkYwfUofwkgiC47

    However, when I view the actual page on a browser, the images do not have the text formatting I set, nor do they have the border formatting that was set. I tested this on google chrome, Internet Explorer, and my mobile device (iOS), and none of them show the gallery as I have it set to appear. See here – https://photos.app.goo.gl/RqG1HkoS1dcakaBE9

    Why is this image gallery showing as I want when editing the page, but not when I view the page in a browser?

    Thank you very much in advance for your help!

    Jeremy Wasko – Magna Terra

    • This topic was modified 7 months, 2 weeks ago by Jeremy Wasko. Reason: Added images

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • oaurunima

    (@oaurunima)

    7 months, 1 week ago

    Hello @@jwasko1 ,
    Hope you’re doing well.

    Regarding your issue, we have recreated the issue on our end and the options are all working properly. Check out the screenshot here: https://d.pr/i/nBhC90

    Can you please do a Plugin-Conflict test? Deactivate all the third-party plugins one by one except for Image Gallery Block. Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins and then deactivate the other Plugins.
    Also, while visiting your website I can see that there is a mixed content error you are facing.
    Please see the screenshot here: https://d.pr/i/4uxIRcIn WordPress, mixed content refers to a situation where a website is served over HTTPS (secure) but includes resources, such as images, scripts, or stylesheets, that are loaded over HTTP (insecure). This can result in a security warning being displayed to visitors and may cause issues with the website’s functionality.
    Also, you can check your site’s URL in the Settings => General page of your WordPress Admin Dashboard from HTTP to HTTPS.
    Here is the screenshot: https://d.pr/i/PcjToH

    If you are still facing the issue, you can check out this doc here: https://www.plesk.com/blog/various/mixed-content-warnings/

    Let us know how it goes.

    Thank you.



    Thread Starter Jeremy Wasko

    (@jwasko1)

    7 months, 1 week ago

    Hello @oaurunima,

    Thank you very much for the response! The instructions and troubleshooting steps you provided seemed to work great!

    I deactivated the other plug ins, and re-installed the image gallery block, and now I have the image gallery and settings I was expecting to see.

    Likewise, I went into my general settings, and updated the URL to have HTTPS instead of HTTP. I believe that fixed the mixed content error from what I can tell. I also made sure the links for the images had HTTPS in the URL.

    Thanks again for your help and quick response – much appreciated!

    Kind regards,

    Jeremy – Magna Terra

    • This reply was modified 7 months, 1 week ago by Jeremy Wasko.
    oaurunima

    (@oaurunima)

    7 months, 1 week ago

    Hello @jwasko1 ,

    I’m relieved to hear that your issue has been resolved.

    I am really glad that I was able to help. Please feel free to contact our support team anytime you need help with our plugin. We are always happy to help.

    Also, If you don’t mind me asking, can you do me a favor and spend 30 seconds of your time reviewing us following this link. This will definitely make my day and will help our team serve you better.

    Thank you in advance!

    Link to review: https://wordpress.org/support/plugin/image-gallery-block/reviews/#new-post

Viewing 3 replies - 1 through 3 (of 3 total)
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