Featured image not showing on LinkedIn, Twitter, Facebook
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As the title, when I publish/update a post, the featured image doesn’t appear on posts.
I linked Facebook, Twitter, LinkedIn. I properly set the plugin (see https://pasteboard.co/JDaMJZC.png). The log below the post confirm that the posts are correctly scheduled (see https://pasteboard.co/JDaN7ts.png).
But the image doesn’t appear on my social channels :/
How to solve?
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Please follow debugging documentation, which applies to the Free version as well. All steps must be ruled out, regardless of whether you see the specific error messages or not:
– https://www.wpzinc.com/documentation/wordpress-to-hootsuite-pro/debugging-issues/#picture-upload-failed
– https://www.wpzinc.com/documentation/wordpress-to-hootsuite-pro/debugging-issues/#featured-image-setting-is-not-honoredIf the issue persists, please provide all of the following:
1. Full screenshot of Plugin settings
2. Full screenshot of Post Log
3. Full screenshot of Hootsuite Publisher showing the image is included with the status
4. Example URL of Post
5. Direct URL to Post on e.g. Facebook, Twitter etc showing the image is NOT included with the status.No non ho risolto. Fortunatamente non avevo siti che adottavano questo sistema, stavo solo cercando di capire quale fosse il migliore per fare autoposting su un sito nuovo. Questo non è 🙂 Comunque ho difficoltà a trovarne altri, per ora mi sa che vado a manina. Buona lavoro!
If the issue persists, please provide all of the following:
1. Full screenshot of Plugin settings
2. Full screenshot of Post Log
3. Full screenshot of Hootsuite Publisher showing the image is included with the status
4. Example URL of Post
5. Direct URL to Post on e.g. Facebook, Twitter etc showing the image is NOT included with the status.We can then advise to the next steps and resolution.
Resolved in 1.2.8, released today.
@wpzinc i have deleted your post asking for site access.
While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
- Ask the user to install the Health Check plugin and get the data that way.
- Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
- Ask the user to create and post a link to their
phpinfo();
output. - Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
- Ask the user for the step-by-step directions on how they can reproduce the problem.
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
*Reads. That’s not good.*
@wpzinc I have archived your replies to Yui about admin access.
This is not a matter of discussion or debate; if you do not like the terms of hosting your code here then contact the plugins team via
plugins[at]wordpress.org
and they can walk you through how to self-service and remove your plugin from this site.You do not have to keep your plugin available for anyone to download on WordPress.ORG. But if you do, you must comply with the forum guidelines and that includes never asking for access, and not sending users to your site to walk around that prohibition.
To everyone else, I have archived your replies as well. This is not the plugin’s author’s topic, it’s the original person who posted it. That was two weeks ago and piling onto topics isn’t helpful or how these forums work well.
If you need support then per the forum guidelines please start your own topic.
You can do so here.
https://wordpress.org/support/plugin/wp-to-hootsuite/#new-post
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