Hello @mazhanay
I apologize for the delay in answering your question.
It seems like you’re encountering a common problem with the PayPal subscriptions mode, this is because in the case of subscriptions via PayPal there is no possibility of manual renewal.
The key step here is to uncheck the “Manual renewal payments” option under your WooCommerce settings. The image illustrates how to do this and where to find the specific setting. Just follow points from 1 to 3.
Please try making this change and let us know if it has a positive impact on your issue.
Kind Regards,
Krystian
Hi @inpsydekrystian,
We are having the same issue than @mazhanay but in our shop we use some payment mehtods that require manual renewal. For instance Bank transfer.
Is there still a way to work with the Paypal payments?
Thanks!
Choni
Hi @inpsydekrystian,
same issue here. PayPal doesn’t allow us to use reference transactions.
We tried to enable PayPal Subscriptions as they suggested, but we can’t for the reason above. Manual renewal must be active.
We can’t find an escape from this situation. Is there any workaround or an update planned for the next future?
Thanks
Andre
Hello @chonicodefish & @andbale
This problem will be addressed with the release of the official version 2.60.
A release candidate version will be available in the today/tomorrow at https://github.com/woocommerce/woocommerce-paypal-payments/releases, where you will be able to download this version. This update is expected to resolve the issue you are experiencing.
Alternatively this fixing package should work until 2.6.0 is published.
Feel free to reach out if you encounter any further issues or have additional questions.
Kind Regards,
Krystian
Thank you @inpsydekrystian,
it seems there’s an issue with the provided fixing package, since the PayPal button appears greyed out when buying a subscription.
It happens independently on the manual renewals option.
Not a problem. I just wanted to report it so you can fix it in the next days.
Hello @andbale
It happens independently on the manual renewals option.
Does this subscription have a plan assigned? Usually, the button is grayed out if there’s no plan assigned.
Additionally, the 2.6.0 release candidate is expected to be published by tomorrow at the latest.
Kind regards,
Krystian
Hi @inpsydekrystian,
no, there’s no plan assigned. So I have to recreate the product on PayPal and connect it in the product page, in order for the button to work?
Thank you
Hello @andbale
no, there’s no plan assigned. So I have to recreate the product on PayPal and connect it in the product page, in order for the button to work?
Yes. As long as the plan is not connected button will be greyed out.
Kind regards,
Krystian
