Thank you for reaching out to us.
To workout where the problem lies, please enable debug mode and then carry out a test. Once you have completed the test check the log file. This should help you workout what the problem is. Please share the results found in the log file. Make sure no personal data is shared here. The following documentation should help.
https://www.tipsandtricks-hq.com/ecommerce/simple-shopping-cart-using-the-debug-logging-feature-to-troubleshoot-5001
Let me know how you go.
Kind regards.
Hey, thanks for reaching out so quickly, that’s fantastic. I have tried as you asked with by enabling DeBug. (I even Deactivated the other plugins except for Akimsmet, in case they were casuing a conflict) – But nothing at all shows up in the Debug file, just the date stamp of when I reset it prior to the test:
[07/01/2024 6:47 AM] – SUCCESS : Log file reset ——————————————————————
I feel like I’ve put the ‘from’ email info in correctly. (Your Name <sales@your-domain.com>) – Where I’ve replaced the ‘Your Name’ with a first name, and the ‘your-domain’ part of the next bit with the name of the domain where I’m using the plugin.
Thanks again and let me know what the next step is to test. Very appreciated.
In addition to my previous message, I thought that the following might be helpful to know. Currently the website that we are trying to get everything working on is hosted on a free hosting called ‘InfinityFree’. And here’s what they say specificallyy about email via PHP (maybe it’s relevant, and maybe not, because it’s over my head):
The most common way to send email from your website is by using the PHP mail() function. PHP mail() is an easy to use email system built into the PHP programming language. It’s the default setting for almost all applications.
——However, PHP mail is severely restricted on InfinityFree. To prevent spam and other abuse, most messages sent through PHP mail are rejected by the mail system. In practice, this means you cannot use PHP mail on InfinityFree to send your email.
If you want to send email from your website, the easiest option is to use an external SMTP service. Most applications offer a setting or plugin to send email with SMTP. We have written an article about how to send email with Gmail SMTP 1.0k, which includes instructions on how to configure SMTP in your Gmail account and code samples to help you integrate SMTP in your own software.
Alternatively, you could consider to upgrade your account to premium hosting 77. With a premium hosting account, there are no filters on PHP mail() and the sending limits are much higher than on free hosting. So on premium hosting, you’ll be able to send professional looking email with ease.——
Thanks again, let me know what esle I can do to find the solution.
Regards
Thank you for providing more information. From what I read above, your best option is to use an SMTP plugin. I recommend the following one.
https://wordpress.org/plugins/easy-wp-smtp/
Let me know if this helps you.
Kind regards.
Thank you, very appreciated.
Do you have any further advice regarding the SMTP plugin? As I understand, the SMTP plugin can connect to various ‘Email Sevice Providers’. But in this specific case, is it necessary to use their premium service and have it connected to gmail for example? Or any helpful advice beyond use an SMTP plugin? Thank you kindly.
Do you have any further advice regarding the SMTP plugin? As I understand, the SMTP plugin can connect to various ‘Email Sevice Providers’. But in this specific case, is it necessary to use their premium service and have it connected to gmail for example?
Unfortunately we don’t manage the above mentioned plugin. Your best option is to ask the developers of the above mentioned plugin regarding any questions you may have. They will help you as much as they can.
Kind regards.
Hey, thanks for your help and advice on this topic. I really think the plugin is cool. Simple to use and effective. Thanks. I’ve left a 5star review. Have a great day!
I am glad your issue is resolved. Thank you also for the 5 star review 🙂
Enjoy the plugin.
Kind regards.
