Email is no longer working on my website

  • Resolved BDSDallas

    (@bdsdallas)


    1 month, 3 weeks ago

    No telling how long it has not worked. A prospective client called and told me its not working. The wordpress program is up to data, the plugins are all up to date. Email worked last time I tested in 5 or 6 months ago when I added captcha

    When trying to send an email after hitting send this notice comes up. “Sorry, there has been a problem and your message was not sent.”

    • This topic was modified 1 month, 3 weeks ago by BDSDallas.

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter BDSDallas

    (@bdsdallas)

    1 month, 3 weeks ago

    I just installed a WP smtp plugin that my host recommended but so it hasnt fixed the contact form issue

    Plugin Author Alan Fuller

    (@alanfuller)

    1 month, 3 weeks ago

    The message you describe comes from the plugin trying the standard wordpress function wp_mail()

    There really canonly be two reasons why this doesn’t work

    1. the whole site’s wp_mail() is not working, this canhappen when hosts disatable the defaultPHPmailer or you install and incorrectly configure an add email plugin like SMTP this is easy to check, simply go to you admin login screenand request a password reset,you should get an email with a password reset link. If you don’t then there is a general issue and that is outside of the support I can provide for the plugin.

    2. the ‘input’ to the wp_mail() function from the plugin is some how invalid. https://developer.wordpress.org/reference/functions/wp_mail/ in reality I have only ever found this fail when the From email is corrupted some way, so if step 1 is OK, the first thing I recommend is revisit the plugin settings and manually retype the from email.

    wp_mail itself does not by default log any useful diagnostics, but if you are not able to resolve by either step 1 or 2 above I will provide some extra debug code for you.

    Thread Starter BDSDallas

    (@bdsdallas)

    1 month, 3 weeks ago

    The issue was resolved. My host support person I spoke with last night told me I didn’t need to add my SMTP name and the password in the newly installed plugin but another web host support person I spoke with tonight told me I did need to include the name and password to the plugin so I did and the email is now back working.

    • This reply was modified 1 month, 3 weeks ago by BDSDallas.
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