Don’t upgrade to version 2.0

  • sleezybarb

    (@sleezybarb)


    3 years ago

    Don’t upgrade to version 2.0. Here, in their own words, is their lack of support for ALL the Version 1.x users. “If are using any previous version of this plugin and you have configured at least one add-on before, you will still be able to see and use the old version and the add-ons as long as you need to, as we will keep supporting it for a while.” Support for a while! How about those of us using this plugin for a couple of years! I have a long complicated list of add-ons because I sell custom-made products. Here is their comment if you want to transfer all your hard work to version 2.0 “There is no import feature at the moment to import the old add-ons sets to the new format, as they are totally different, so, you will have to reconfigure them all from scratch.” That is the biggest “screw you” I have ever heard from a company. I have NEVER heard of a company not having some type of transfer feature from one version to another.

    • This topic was modified 2 years, 11 months ago by sleezybarb.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Giuseppe Madaudo

    (@askmagic)

    3 years ago

    Dear @sleezybarb ,

    I totally understand your concern and I’m sorry if there was any misunderstanding in the communication from our side, but please let me reassure that it is not needed to reconfigure the add-ons from scratch.

    If are using any previous version of this plugin and you have configured at least one add-on before, as soon as you switch to the new 2.0 version, all the add-ons created in version 1.x will be automatically copied.

    From a technical point of view, the plugin will create 2 new tables in the database that will be independent from the ones used by the 1.x version.

    We would never update a plugin without guaranteeing our customers backward compatibility or asking you to reconfigure everything from scratch, and we are sorry for the miscommunication issue occurred.

    That said, if you have upgraded from the 1.x to the 2.0 version and you have any issues with the add-ons, please, do not hesitate to contact our support by opening a thread in the support forum we will be happy to assist you!

    Thread Starter sleezybarb

    (@sleezybarb)

    2 years, 11 months ago

    Yes, I did have issues when upgrading from 1.x to 2.0. However, you resolved that issue with your 2.02 update. The upgrade went smoothly. Thank you for doing that. I’m now going to buy your Badge Maker.

    Plugin Support Alessio Torrisi

    (@alessio91)

    2 years, 11 months ago

    Hi there,
    you’re welcome, we’re happy to have helped you.
    May I ask you change your rating on this review, if our support satisfy you?
    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Don’t upgrade to version 2.0’ is closed to new replies.